Event Technical Lead- Fairmont Banff Springs

Encore Canada; Banff; On-site; CAD 62,000 - 73,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Pension matching plan

Paid time off (vacation)

Personal/Sick Days

Night-shift premium

EAP

Job summary

Encore Canada is seeking a Technical Lead to oversee the setup and operation of AV systems in high-profile hospitality settings. You will ensure seamless event execution, supervise technicians, and maintain top-tier client satisfaction.

The role requires 2–3+ years in AV and hospitality, a valid driver’s license, and ability to lift 50 lbs. You will work with Encore systems and collaborate with venue staff to deliver world-class service.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Technical 1-Star Certification required for internal applicants; external applicants must obtain within 60 days.
• Valid driver’s license may be required for team members operating company vehicles.
• DOT requirements may apply where applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and break down intermediate to large-scale AV systems in a hospitality setting.
• Troubleshoot technical issues and resolve problems quickly while maintaining service quality.
• Follow all company safety and security procedures and keep equipment secure from theft or damage.
• Provide excellent customer service and lead, mentor, and coach other Technicians on service standards.
• Meet on-site with guests to ensure their needs are met and equipment functions correctly; monitor events and client relations.
• Foster hotel/client relationships and coordinate with staff and vendors; perform system entry and paperwork accurately.

Skills

Customer service

Hospitality

Audio-visual experience

Technical certification

Driver's license

Physical ability

Education

High school diploma

Associate’s degree

Job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• As needed, work within Encore systems and applications.

Job Qualifications

• High school diploma required, Associate’s degree is preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality
• Manages Complexity

Value People

• Collaborates

Hourly Pay Range: $30.00 - $35.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Benefits

• Medical, dental and vision coverage
• Pension matching plan
• Career wear allowance
• Paid time off (vacation)
• Personal/Sick Days
• Night-shift premium
• Short- and long-term disability coverage
• Employee Assistance Program (EAP)
• RRSP with employer matching

Work Environment (40 hours per week)

Hotel

Location:2385 Fairmont Banff Spring

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Language of work : English

If you have any questions regarding this position, please feel free to contact me at: [e-mail]