Event Audio Visual Technician- Fairmont Lake Louise

Encore Global; Lake Louise; On-site; CAD 42,000 - 64,000; Full time

Job summary

Encore Global is seeking a Technician to install and operate basic audio-visual systems in hotel/convention environments. You will ensure customer satisfaction by accurately setting up, operating, and breaking down gear, and by proactively addressing guest needs on site.

You will interact with clients, monitor events, and maintain strong hotel relationships while adhering to safety protocols and company procedures.

Qualifications

• High School Diploma required; Associate degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in educational environment is preferred.

Responsibilities

• Sets up, operates, and breaks down basic audiovisual equipment to ensure flawless events.
• Delivers exceptional customer service and maintains positive relationships with clients on site.
• Meets with guests to verify equipment works and their needs are met; monitors events throughout the day.
• Follows venue safety requirements and supplier protocols; uses equipment sheets and Navigator for bookings and invoicing.
• Loads/unloads/stores gear; prepares, labels, and scans equipment as needed; coordinates with staff and vendors.

Skills

Hospitality

Ownership

Instills Trust

Safety Conscious

Action Oriented

Tech Savvy

Communicates Effectively

Education

High School Diploma

Associate degree preferred

Tools

Navigator

Job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel or client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Follow all venue safety requirements and supplier protocols.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• Load, unload, or store gear and equipment, as needed.
• Preparing, labeling, and scanning equipment, as needed.

Job Qualifications

• High School Diploma required. Associate degree is preferred
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
• 1 year of customer service or hospitality experience is preferred
• 1 year of audio-visual experience or equivalent in educational environment is preferred
• A valid driver's license is required for team members that may operate Company vehicles
• Additional DOT requirement may need to be met if applicable
• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.