Event Supervisor - Fig & Lemon

Carmen's Group; Hamilton; On-site; CAD 35,000 - 50,000; Full time

Job summary

Carmen's Group seeks an Event Supervisor for its premium off-site catering service, Fig&lemon. This role involves leading event execution, delivering exceptional customer service, and ensuring memorable guest experiences. Ideal candidates will possess strong leadership skills, hospitality knowledge, and be flexible with scheduling.

Benefits

Competitive wages and pay on demand

Flexible schedules

Recognition programs and rewards for years of service

Worldwide hotel and restaurant discounts

Group RRSP and wellbeing programs

Participation in staff events

Qualifications

• Required Smart Serve Certification.
• Hospitality experience is an asset.
• Event Management courses or diploma are beneficial.

Responsibilities

• Lead event execution, ensuring customer satisfaction.
• Coordinate schedules and communicate with management and guests.
• Engage guests to enhance their experience.

Skills

Customer service

Leadership

Adaptability

Communication

Teamwork

Education

Event Management courses or diploma

Smart Serve Certification

Job description

Fig&lemon, one of Hamilton's most premium off-site catering companies, brings distinctive elevated dining experiences to Hamilton, Niagara, and Southern Ontario's most sought-after venues. Our seasoned team members bring more than just exceptional food - they bring skill and passion for transforming ordinary moments into extraordinary memories. Fig&lemon is a part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences for our clients and guests.

If you have the desire to work as an Event Supervisor and are looking to join a team of champions, we want to meet you.

We currently have an Event Supervisor opportunity available for team members with evening and daytime availability, both mid-week and on weekends. This is the perfect opportunity for someone looking to expand their skills in the hospitality industry.

About the Role:

As an Event Supervisor at Fig&lemon, you will:

• Lead by example, demonstrating superior customer service skills and adaptability to ensure flawless event execution in accordance with Carmen’s Group standards.
• Create memorable guest experiences, focusing on menu execution, food quality, and overall service.
• Act as an ambassador and host, liaising between guests, management, and team members.
• Engage with guests to answer questions and ensure satisfaction throughout the event.
• Learn details of menu offerings for various events.
• Deliver and serve food and beverages, including meals, condiments, and accompaniments.
• Assist with side work, such as clearing glasses and dishware.
• Communicate special requests to the kitchen.
• Coordinate schedules and perform administrative duties as required.
• Contribute to guests' extraordinary experiences through good judgment and leadership.
• Drive positive change within the organization.

Position Requirements:

• Friendly, professional, and customer service-oriented.
• Positive, outgoing team player with the ability to build rapport quickly.
• Excellent customer service skills, with the ability to respond to individual needs.
• Hospitality experience and/or Event Management courses or diploma are assets.
• Banquet serving experience is an asset.
• Smart Serve Certification is required.
• Reliable transportation.

What We Offer:

• Great Place to Work Certified.
• Competitive wages and pay on demand.
• Flexible schedules, including daytime, evening, midweek, and weekend shifts.
• Recognition programs and rewards for years of service.
• Worldwide hotel and restaurant discounts.
• Group RRSP and wellbeing programs.
• Participation in staff events and growth opportunities within a dynamic organization.

Carmen’s Group is committed to equal employment opportunities and providing accommodations for persons with disabilities during the recruitment process upon request. If you require accommodation, please notify People & Culture during your interview scheduling.