Event Staff | Part-Time | FirstOntario Concert Hall

Oak View Group; Hamilton; On-site; Part time

Job summary

Join a leading venue management company as Event Staff, where you will assist guests at various events, ensuring a welcoming and enjoyable experience. This role is ideal for students or those seeking a second job, offering flexible hours and a friendly environment.

Benefits

Pension matching

Qualifications

• Must be 16+ and work within union rules.
• Experience in customer service and ability to work independently.

Responsibilities

• Welcoming guests and directing them to seats.
• Monitoring guest conduct and alcohol consumption.
• Filling out incident and event reports.

Skills

Customer Service

Communication

Teamwork

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

Be a part of our Event Staff team where you will work an array of events such as concerts, children’s shows, dance recitals, comedy shows, musicals and convocations. You will bring with you a confident, friendly, and sociable personality that will be beneficial to creating an inclusive and amazing experience for all our guests. This position is great for students, a second job or retired individuals.

This role pays an hourly rate of $17.20 CAD.

Benefits for Part-Time roles: Pension matching.

This position will remain open until August 8, 2025.

Responsibilities

• Welcoming, scanning in and reading ticket information to guests with directional assistance.
• Being pro-active and directing patrons to seats and building amenities such as washrooms, elevators, concessions etc.
• Following building procedures and policies and knowledge of evacuation procedures.
• Be aware and enforce house rules.
• Assist patrons with disabilities and ensuring their experience in the venue is exemplary.
• Addressing any issues pertaining to a patron’s enjoyment while in the venue and communicating to Supervisor/Management.
• Monitoring guest conduct and alcohol consumption.
• Filling out Incident and events reports.
• Must be confident in line-management and gate & crowd control.
• Preforming all duties requested by the Supervisor and Management team.
• Must wear full uniform attire and report to all scheduled shifts.

Qualifications

• Must work within union rules in a seniority environment.
• Must be 16+.
• Experience in customer service and the ability to work independently.
• Must have a pleasant and outgoing personality with a positive attitude.
• Able to fill different roles such as ticket taking, ushering, and stationary positions.
• Maintaining a calm demeanor in high stress situations and loud environments that can be fast paced, often challenging and constantly changing.
• Able to be on feet for long periods of time, ability to walk up and down stairs, able to work at heights (balcony seating).
• Excellent interpersonal and communication skills.
• Must be able to work in a variety of environmental conditions, inside and outside and in low lighting and with loud music.
• Demonstrated ability to work independently and responsibly in a team environment as well as excellent judgment and decision-making skills.
• Must be open to working evenings, weekends, and holiday shifts as required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.