Event Services Technician - Audio Visual, Event Technology

Pinnacle Live, LLC; Montreal; On-site; CAD 35,000 - 50,000; Full time

Job summary

Pinnacle Live is seeking an Event Services Technician responsible for facilitating event operations in hospitality settings. This role ensures seamless execution of technology solutions and exceptional service delivery to clients, requiring technical skills and a customer-focused mindset. Ideal candidates will possess strong interpersonal skills, with a commitment to maintaining high standards in service delivery.

Qualifications

• High School Graduate or equivalent required.
• Prior experience in audio-visual or hospitality is preferred.
• Computer proficiency in hardware, software, and networking is a must.

Responsibilities

• Assist with floor operations, including setup and strike of technology solutions.
• Deliver unmatched customer service to guests and clients.
• Ensure all event sets and strikes are completed according to company SOPs.

Skills

Strong technical aptitude

Excellent verbal communication skills

Excellent organizational skills

Planning ability

Strong team player orientation

Good working knowledge of computer hardware and software

Education

High School Graduate or equivalent

Prior exposure to audio-visual and/or hospitality industry

Job description

Event Services Technician

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Event Service Technician is responsible for assisting with the floor operations, including setup, strike and operations of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and client. Business hours will vary based on business levels. Extended business hours and weekends will be required. Less than 5% of travel is anticipated outside the assigned region.

Essential Functions:

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before the event and provide clear instructions on how to operate the equipment.
• Provide continued communication with the client to ensure the success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with the client and obtain client’s signature on the invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and in rental condition
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and damage.
• Ensure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience:

• High School Graduate or equivalent
• Prior exposure to audio-visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein represent the knowledge, skill, and ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pinnacle Live is anE-verifyand Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.