Event Services Manager

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

We are proud to be recognized as one of the 'Great Place to Work' in Canada for 2025.

Goal of the Event Services Manager

To provide comprehensive administrative support to the Sales Team with a focus on actualizing the contracts in day-to-day operations. Event Services Manager are an integral part of the hotel's overall Food and Beverage team as well as the Sales team. The Event Services Manager will play a crucial role in ensuring smooth coordination, efficient communication, and effective sales support within the hotel for the guests. They will be working closely with the Rooms, Housekeeping, Food and Beverage and other revenue-generating departments to maximize sales through the activities of the Sales Department and other employees. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.

The Event Services Manager is responsible for selling and servicing events. Primary sales efforts are in Banquet Food and Beverage and includes menu planning, agenda setting and hotel meeting services. The Event Services Manager duties include contract revision with exceptional attention to detail, fine line-by-line accuracy when revising requested services, concentrated planning on how best to upsell banquet options and effectively communicate with all other departments in the Hotel.

This role specifically requires long periods of sitting, concentration, data manipulation, and the ability to analyze opportunities within a very short time frame. Multi-tasking while responding to all inquiries within a 30 minute window of time is required. The Event Services Manager will also be facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service. Continuous follow up with the banquet staff from the previous day’s events before the daily morning Sales department meeting has to be completed to ensure that the department has all consumable items accounted for and billed correctly to the client.

The Event Services Manager is expected to host hotel tours, walking the entire hotel facility with the client to ensure client understands the meeting flow and may speak about real situations on the event floor, while taking multiple notes. The manager is expected to meet with the clients before their events as they act as the sole point of contact. This would require flexibility in their schedule to work evenings and weekends to welcome the clients and go over the event order before the event begins. The manager is expected to maintain correct billing information and update it as necessary as well as provide the client with the most accurate final billing for their event. The Manager is expected to maintain strong customer relationships, participate and may host event meetings and other staff meetings, and work as a team member with the sales and events staff. It is expected that information is checked for accuracy before submitting to the right department to avoid financial losses as well as responding to all departments’ queries in a short period of time for a successful event. The manager also works closely with other departments and support staff.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Ability to revise documents with exceptional accuracy and communicate any updates back to the clients and hotel staff in very tight turnaround time
• Must be proficient in general computer knowledge
• Execute high level of critical thinking
• Ability to enter client specific requirements in a clean, clear concise manner into all Banquet Event Orders
• Ability to reconcile financial billing post event with exceptional accuracy and time efficiency
• Ability to analyze an event quickly, and use existing knowledge on how best to guide/direct client on their needs
• Candidates should be extremely creative, innovative, detail oriented and organized
• Hotel experience and a thorough understanding of all levels of banquet service
• Previous experience as a Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

Physical Requirements

• Frequently standing for long periods and moving between different outlet spaces/floors
• Walking
• Talking
• Hearing
• Using hands to handle objects and reaching, bending, and pulling with hands and arms
• Having close and color vision
• Frequently lifting more than 50 pounds to assist the banquet team for setup
• Being able to stand/walk for the duration of a 6-8+ hour shift in all weather conditions