Event Sales Coordinator- Hotel Services St John's Newfoundland- Part-time

Encore Canada; San Juan de Terranova; On-site; CAD 40,000 - 55,000; Full time

Job summary

Encore Canada is seeking a Sales Coordinator to support the Event Technology team in selling event services and equipment. This role involves maximizing revenue for smaller events, managing sales orders, and ensuring client satisfaction. Ideal candidates will have a high school diploma and experience in sales or event planning, with strong communication skills and a customer-oriented approach.

Qualifications

• High School diploma required; BS/BA preferred or 1+ years of sales/event experience.
• Experience in technology, sales, hospitality, or event planning is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Assist Event Technology team by selling equipment and services for events.
• Complete sales order entries, provide sales administration support.
• Attend client meetings and follow up with internal and external customers.

Skills

Communication

Customer Service

Sales

Technical Aptitude

Education

High School diploma

BS/BA

Job description

Position Overview

The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes, with a focus on events under $5K in revenue. The role includes completing sales order entries, providing sales administration support such as order entry, opportunity management, billing, and customer follow-up. The position reports to the Sales Director or Director, Event Technology.

Key Job Responsibilities

Sales Support and Coordination

• Sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events as determined appropriate by the Manager.
• Maximize revenue and adhere to event profit guidelines for all assigned business.
• Attend client meetings and respond to client concerns, questions, and problems to meet client needs.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to profit guidelines.
• Handle customer requests via phone, online chat, email, and other channels. Follow up with internal and external customers through order hand-offs.
• Follow up with clients through final billing, thank you letters, post-event evaluations, and lead hand-offs.
• Use ENCORE tools and resources to respond promptly to customer requests.
• Keep CRM data accurate and up to date.
• Facilitate effective communication with venue leadership teams.

Job Qualifications

• High School diploma required; BS/BA preferred or 1+ years of sales/event experience.
• Experience in technology, sales, hospitality, or event planning is a plus.
• Technical aptitude and proficiency with computer software and programs.
• Strong written and verbal communication skills.

Competency Group

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and dust. Conditions vary from quiet to noisy. Use of high-end audio-visual equipment, electrical components, and exposure to heights via lifts and ladders. May work at multiple hotel locations. Working hours include irregular shifts, on-call, days, evenings, weekends, and holidays. Adherence to appearance guidelines is required.

This description is not exhaustive. Management reserves the right to revise tasks and responsibilities as needed.