Event Sales Coordinator- Hotel Services St John's Newfoundland- Part-time

Encore; San Juan de Terranova; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading event technology provider in Terranova y Labrador is seeking a Sales Coordinator to assist in selling services for events generating less than $5K. This role involves maximizing revenue while providing excellent customer service, maintaining accurate records, and coordinating with venue teams. Ideal candidates have a high school diploma, strong communication skills, and experience in sales or event planning.

Qualifications

• 1+ years of sales or event experience.
• Experience in technology, sales, hospitality, or event planning is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Sell smaller events and maximize revenue.
• Attend client meetings and respond to client concerns.
• Handle customer requests and maintain accurate CRM records.

Skills

Sales support

Customer service

Communication skills

Technical aptitude

Education

High School diploma

BS / BA preferred

Tools

CRM software

Job description

The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes, with a particular focus on events generating less than $5K in revenue. The role includes completing sales order entries, supporting sales activities, and providing general sales administration support such as order entry, opportunity management, billing, and customer follow-up. The position reports to the Sales Director or Director of Event Technology.

Key Job Responsibilities

Sales Support and Coordination

• Sell smaller events like Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events as determined by the Manager.
• Maximize revenue while adhering to event profit guidelines for all assigned business.
• Attend client meetings and respond to client concerns, questions, and problems to meet client needs.
• Close sales by obtaining commitments and maximizing revenue, ensuring profit guidelines are followed.
• Handle customer requests via phone, online chat, email, and other channels, and follow up through order hand-offs.
• Follow up with clients through final billing, thank you letters, post-event evaluations, and lead hand-offs.
• Use ENCORE tools and resources effectively to respond promptly to customer requests.
• Maintain accurate and up-to-date CRM records.
• Coordinate effectively with venue leadership teams for information exchange.

Job Qualifications

• High School diploma required; BS / BA preferred, or 1+ years of sales or event experience.
• Experience in technology, sales, hospitality, or event planning is a plus.
• Technical aptitude and proficiency with computer software and programs.
• Strong written and verbal communication skills.

Competency Group

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Work is performed in a hotel or convention center environment, with moderate exposure to outdoor temperatures, dirt, sand, and dust. Conditions may range from quiet to noisy. Team members will operate high-end audio-visual equipment, electrical components, and may work at heights using lifts and ladders. Multiple hotel locations may be involved. Irregular hours, including days, evenings, weekends, and holidays, are expected. Team members must adhere to appearance guidelines set by ENCORE, based on individual hotels or the area.

This description is not exhaustive. Management may revise responsibilities or assign different tasks as needed.

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