Event Sales and Services Coordinator

AccorHotel; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A prominent hotel chain in Toronto is seeking an Event Sales Associate to support daily operations of the Event Sales and Services team. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a background in hospitality. Responsibilities include preparing event documents, handling client inquiries, and supporting the sales team. This full-time position offers career growth opportunities and various employee perks, including travel discounts and free meals on shift.

Benefits

Free meals on shift

Travel discounts at Accor hotels worldwide

Free dry cleaning for work gear

Opportunities for skill development

Career growth opportunities

Qualifications

• High energy with excellent organization and communication skills.
• Exceptional interpersonal skills, both written and verbal.
• Creative and effective leadership qualities with professionalism.
• Ability to work independently and maintain a positive attitude in a busy environment.

Responsibilities

• Preparing and distributing materials related to department operations.
• Performing daily, weekly, and monthly tasks to support the Sales Division.
• Maintaining the filing and tracking system through updates.
• Supporting Labour forecast reporting with daily Food & Beverage updates.

Skills

Time Management

Customer Service

Organizational Skills

Event Planning

Hospitality Experience

Tools

Microsoft Office

Opera

Job description

To actively and independently support the daily requirements of the Event Sales and Services (ESS) Manager(s) / Director(s). Primary responsibilities include the preparation of Banquet Event Orders (BEOs), creation and file development of Opera Bookings, active soliciting of guarantees for assigned clients, and updating Banquet Event Order changes to all operational departments. Secondary responsibilities include administrative duties and client-related correspondences such as pick-up reports, rooming lists, banquet menus, vendor and supplier information, floorplans, and collection of payments.

Key duties include:

1. Preparing and distributing materials and correspondence related to department operations, including contracts, letters, pick-up reports, BEOs, personalized amenities, and event resumes for assigned managers/directors.
2. Performing daily, weekly, and monthly tasks, along with additional administrative duties to support the Sales Division.
3. Maintaining the filing and tracking system through purging and updates.
4. Revising banquet menus and updating the ESS Managers database.
5. Supporting Labour forecast reporting with daily Food & Beverage updates.
6. Providing reception coverage support.
7. Maintaining Event and Group Bookings to ensure standards are met.
8. Initiating the Event Services booking process by creating accounts, establishing departmental files, and notifying relevant departments of guest and client inquiries.
9. Handling client guarantees and distributing information promptly according to departmental processes.
10. Managing site inspections and walk-in client queries.
11. Coordinating group program details and handling inquiries in the absence of assigned managers/directors.
12. Designing and printing custom projects such as menus, parking vouchers, and seating charts.
13. Performing additional duties as deemed necessary by ESS Managers/Directors.
14. Managing functions processes according to departmental standards and communicating with operational departments.
15. Ensuring compliance with Health & Safety standards and sustainability initiatives.
16. Maintaining the integrity of the Opera Sales & Catering database and Fairmont's sales force tool.

Qualifications:

• High energy with excellent organization and communication skills.
• Exceptional interpersonal skills, both written and verbal.
• Creative and effective leadership qualities with professionalism.
• Ability to work independently and maintain a positive attitude in a busy environment.
• Long hours may be required based on business needs.
• Proficiency in Microsoft Office and Excel; knowledge of Opera is an asset.

Additional Information:

• Free meals on shift.
• Travel discounts at Accor hotels worldwide.
• Free dry cleaning for work gear.
• Opportunities for skill development through custom learning programs.
• Participation in Health & Wellness, Sustainability, and DEI committees.
• Career growth opportunities.

Join our future:

Fairmont Royal York is embarking on a new chapter. We invite passionate hospitality professionals eager to contribute to our esteemed landmark to apply and help shape our future.

Visa Requirements: Must be legally eligible to work in Canada. We cannot assist with work authorization.

Accommodations: We support accommodations during the application or recruitment process. Contact us confidentially if needed.

Our Commitment to Diversity & Inclusion: We believe in a diverse team and are committed to an inclusive environment. We are an Equal Opportunity Employer and welcome all qualified candidates.

Remote Work: Employment Type: Full-time

Key Skills: Time Management, Marketing, Customer Service, Google Docs, Organizational Skills, Expense Management, Hospitality Experience, Upselling, Event Planning, Events Management, Event Marketing, Project Coordination

Experience: Years

Vacancy: 1