Event Manager - ECC

Edmonton EXPO Centre; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Join a leading organization at the forefront of Edmonton’s event management as an Event Manager. In this temporary, full-time role based at the Edmonton Convention Centre, you will coordinate all aspects of client events, ensuring each experience is memorable and meets the highest standards. If you have a passion for event planning and a commitment to excellence, apply now to thrive in a dynamic team that promotes the success of Edmonton's premier venues.

Qualifications

• Minimum of 2 years’ experience in event planning or client services.
• Strong administrative and computer skills.
• Demonstrates interest in committees and extra projects.

Responsibilities

• Collaborate with Sales Manager to manage client events.
• Serve as primary point of contact for clients and vendors.
• Oversee event logistics and ensure client satisfaction.

Skills

Project Management

Communication

Customer Service

Organizational Skills

Problem Solving

Education

Post-secondary education or certificate in Event Management

Tools

Microsoft Office

Event management software

Job description

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

About The Edmonton Convention Centre

Recognized as one of North America’s top five performing venues, the Edmonton Convention Centre is an iconic downtown meeting location that attracts and plays host to major events, meetings, concerts, galas, and conferences to our city. We elevate Edmonton as a conference and convention destination through our culinary excellence and by delivering outstanding guest experiences, while upholding the health and safety of our guests and employees. Built into the foundation of the Edmonton river valley, our venue is a community asset and a reflection of Edmonton, generating great economic impact and social benefits through a sustainable approach. Home to Canada’s largest building integrated photovoltaic (BIPV) system, our iconic multi-leveled atrium sloping down the river valley is now a landmark of sustainability. The Edmonton Convention Centre is a business segment of Explore Edmonton; Edmonton’s Destination Management, Marketing and Venue Management Organization.

About the Position

Please note : This is a temporary position of 12-18 months.

The Business Development & Venues Management Group is looking for a proactive, passionate, and independent individual to join our team as Event Manager. This position is a temporary parental leave (up to 18 months), full time salaried position, based out the Edmonton Convention Centre. This position is integral in organizing, planning, and managing the client experience and ensuring the highest level of guest satisfaction. Reporting to the Senior Event Manager, the Event Manager is responsible for exceptional client management which starts from the time of booking until the conclusion of their event. The Event Manager is the liaison between all stakeholders; clients, staff, ECC in-house partners and outside vendors for all facets of the event. This role requires a candidate that is self-driven with exceptional attention to detail and strong solution finding skills.

Responsibilities :

• Collaborate with the Sales Manager to plan and manage client events.
• Serve as the primary point of contact for clients, vendors, and contractors.
• Respond quickly to client inquiries, manage event expectations, and implement plans.
• Professionally represent the department by attending site visits, meetings, and events.
• Effectively address client concerns and ensure satisfaction with the Senior Event Manager.
• Oversee event logistics on-site, ensuring smooth execution and effective trouble-shooting when needed.
• Manage event details and timelines in event management software; track costs and expenses.
• Coordinate with contractors to ensure event requirements are met.
• Prepare post event financial summaries and event reports for invoicing and review, as well as other reports as necessary.
• Work with contractors (GES, Showtech, Encore) to coordinate event details and delivery requirements
• Maintains accurate and up to date event plans and creates service orders for all events with correct information for internal and contractor purposes
• Collaborate with the team to set annual operational objectives and priorities.
• Stay informed on industry trends and client needs to identify new business opportunities.
• Support the Senior Event Manager in identifying new opportunities and clients for the Sales department.
• Contribute to KPI development and team performance planning.
• Monitor market trends, client needs, and competitor activities to identify new business opportunities and provide recommendations to the Senior Event Manager.
• Attend departmental meetings, ensuring open communication with all stakeholders.
• Stay informed on industry trends and client needs to identify business opportunities.
• Ensure compliance with regulatory codes, safety standards, and company policies.
• Promote the services and values of the Edmonton Convention Centre (ECC).

Qualifications :

• Post-secondary education or certificate in Event Management or related field is an asset.
• Minimum of 2 years’ experience in a position in event planning, or client services. Strong administrative and computer skills.
• Demonstrates interest and involvement in committees, boards, extra projects.
• Strong project management and organizational skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and handle multiple tasks.
• Experience working with vendors and contractors in event delivery.
• Knowledge of health and safety regulations, including AGLC, OH&S, and AHS.
• Event / client management strengths and strong attention to details
• Experience and success in developing / building relationships with clientele and internal departments
• Ability to handle multiple tasks and prioritize goals (working within tight timelines)
• Critical thinking and strong negotiating skills
• Strong computer skills in Microsoft Office, Word and Excel
• Strong interpersonal, communications and customer service skills
• Expectation to respond to client and supplier inquiries within 1 business day
• Skill set in a venue management system (Momentus or other) considered an asset

Join us to be part of a dynamic team that ensures exceptional experiences for our clients while promoting the reputation and success of the Edmonton Convention Centre!