Event & Guest Services Coordinator | Full-Time | Ovintiv Events Centre

UNAVAILABLE; Dawson Creek; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in venue management seeks an Event & Guest Services Coordinator to ensure successful event operations. The role includes coordinating with clients, managing staff, and overseeing community bookings. Candidates should possess strong customer service skills, a motivated character, and flexibility in scheduling.

Benefits

Health insurance

Dental insurance

Vision insurance

Pension matching

Paid time off

Qualifications

• Experience in a similar venue or public assembly facility.
• Excellent customer service and communication skills.
• Commitment to safety and training certifications.

Responsibilities

• Coordinate with clients and manage event bookings.
• Recruit, train, and supervise event staff.
• Respond to customer inquiries within 24 hours.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Self-motivation

Flexibility

Education

Post-secondary education

Tools

Microsoft Office

AutoCAD

Job description

Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer comprehensive solutions for a collection of world-class venues, including arenas, convention centers, music festivals, performing arts centers, and cultural institutions.

Position Summary

The Event & Guest Services Coordinator acts as a liaison between the venue, staff, contractors, and clients to ensure successful event preparation, execution, and reporting. Responsibilities include overseeing recruitment, training, and supervision of event staff, managing community recreation bookings, and supporting event planning and administrative tasks. The role ensures a safe and enjoyable environment for all.

This role offers an hourly rate of $26.67 CAD.

Benefits include health, dental, and vision insurance, pension matching, and paid time off (vacation, sick days, holidays).

This position remains open until September 26, 2025.

About the Venue

The Ovintiv Events Centre, operated by Oak View Group, is a premier facility providing sports and entertainment in the Alberta and British Columbia Peace Region.

Responsibilities

• Coordinate with clients and represent the facility; respond to inquiries, finalize bookings, and handle billing.
• Provide excellent customer service and effective communication.
• Prepare and review event license agreements and related documents.
• Act as Manager on Duty during events.
• Create and maintain event files and checklists.
• Assist with event planning, including floor plans and signage.
• Recruit, train, and supervise event staff.
• Manage scheduling and payroll entries.
• Respond to customer inquiries within 24 hours.
• Coordinate with the City of Dawson Creek for community bookings.
• Address customer complaints and feedback.
• Utilize venue data and surveys to improve guest experience.
• Collaborate with departments to ensure smooth event operations.
• Perform other duties as assigned.

Qualifications

• Experience in a similar venue or public assembly facility.
• Excellent customer service and communication skills.
• Self-motivated with strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Team player with good organizational skills.
• Proficiency in Microsoft Office; AutoCAD is an asset.
• Valid driver’s license required.
• Commitment to safety and training certifications.
• Post-secondary education is an asset.
• Flexible schedule, including nights, weekends, and holidays.

Our Commitment

At OVG, we value diversity and inclusivity, believing they drive innovation and excellence. We are committed to creating environments that reflect and celebrate diverse communities.