Event Coordinator - The Lakeview (13 Month Contract)

Carmen's Group; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading entertainment and hospitality company is seeking an Event Coordinator to join their team in Hamilton. The successful candidate will be responsible for planning and executing events, ensuring customer satisfaction, and coordinating logistics. This role demands excellent organizational skills and a customer-focused approach, with opportunities for career progression.

Qualifications

• 1-2 years of experience as an Event Coordinator or Maître D.
• Exceptional interpersonal, communication, organizational, and time management skills.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Planning, organizing, and finalizing event details for weddings and corporate events.
• Coordinating event logistics and ensuring client satisfaction.
• Maintaining communication with the operations department.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Customer service

Education

Post-secondary education in Event Management, Hospitality, Tourism, Social Sciences, or Arts

Tools

Event Temple

Job description

Carmens Group, an entertainment and hospitality company, is committed to creating extraordinary memories for our guests and clients. Driven by passion, creativity, innovative thinking, and world-class service, we have remained industry champions for over 40 years. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, the Arlington Hotel & River's Edge, and Good Earth Winery. We are dedicated to enriching lives in Hamilton and Southern Ontario through unique experiences and strategic initiatives.

About the Role:

We are seeking an Event Coordinator to join our team of champions. The successful candidate will ensure our standards of customer service and satisfaction are exceeded throughout the entire event planning process, from finalization to execution.

Our Awards:

• Great Place to Work Certified – 2022, 2023, 2024
• Most Trusted Executive Teams – 2023
• Best Places to Work in Hospitality & Retail – 2023
• Best Places to Work in Canada – 2024
• Best Workplaces for Women – 2024
• Best Workplaces for Mental Wellness - 2024

Opportunities Will Include:

1. Planning, organizing, and finalizing event details for weddings, corporate, and social events, ensuring client satisfaction.
2. Assisting clients with upgrades and suggestions to enhance their experience.
3. Creating and reviewing floor plans for accuracy and guest capacity.
4. Coordinating event logistics, including sample meals.
5. Completing banquet event orders (BEOs), floor plans, and related documents.
6. Responding promptly to email and phone inquiries from clients.
7. Utilizing upselling techniques for add-on items.
8. Staying updated on industry trends through publications, seminars, and webinars.
9. Recommending and maintaining relationships with preferred vendors.
10. Ensuring adherence to policies and regulations, and submitting purchase orders.
11. Maintaining communication with the operations department.
12. Building partnerships with service staff to maintain service standards.
13. Participating in meetings and utilizing the Event Temple program for tracking and follow-up.
14. Preparing and invoicing clients for outstanding balances.
15. Conducting sales calls to show facilities and secure bookings.
16. Performing other related duties as required.

Requirements:

• Post-secondary education in Event Management, Hospitality, Tourism, Social Sciences, or Arts preferred.
• 1-2 years of experience as an Event Coordinator or Maître D.
• Knowledge of Event Temple is an asset.
• Exceptional interpersonal, communication, organizational, and time management skills.
• Customer service focus with high ethics and integrity.
• Flexible schedule, including evenings and weekends.