Event Coordinator - Inniskillin Wines

Inniskillin Wines, Inc.; Niagara-on-the-Lake; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading winery is seeking a passionate individual to enhance guest experiences through exceptional service and event management. This role involves booking tours, managing events, and ensuring customers have an unforgettable time at our estate. The ideal candidate will possess strong service skills, be well-organized, and have a good understanding of wines.

Benefits

Competitive wages

Creative incentive programs

Full training

Flexible hours

Qualifications

• Minimum 2-3 years sales/customer service experience.
• Proficient in Microsoft Office tools.
• Sound knowledge of wines is an asset.

Responsibilities

• Provide friendly, responsive service to create an exceptional dining experience.
• Assist in tour and private experience bookings.
• Oversee setup and execution of events.

Skills

Customer service

Problem solving

Organizational skills

Effective communication

Relationship building

Education

Post secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At Inniskillin you are Confident, Gracious, and Cool. As Canada’s original estate winery, Inniskillin is for those who make the impossible, possible. We know that with great risk comes great reward. We live by the mantra “If you think it can’t be done, just watch us do it.” We work and play hard, but balance is important too. We celebrate the doers and the people who believe in themselves.

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

Competitive wages (include language premiums)

Creative incentive programs

Full training and exciting long-term career opportunities

Flexible hours

Duties & Responsibilities :

Assisting in tour and private experience bookings using tripleseat and Microsoft Outlook

Assisting in daily operations in both retail where required and event spaces to ensure maximum customer service balancing fiscal requirements

Overseeing setup, execution, & closing of events

Custom designed menus / maps & signage to work within the brand imaging

Assist with the execution of monthly themed, daily executed public food and wine pairing to ensure profitability

Assisting with billing & accounts receivables for internal & private events

Responsible for all non-retail inventory working within par stock provided

Act as manager-on-duty and oversee staff and operations

Utilize organizational documents and support organizational systems to provide consistency in daily business operations. – I.e. floor plans, transfer sheets, etc.

Any other duties assigned by estate managers

Qualifications :

• Post secondary Education
• Minimum 2-3 years sales / customer service experience
• Proficient skills in Microsoft Outlook, Word and Excel
• Proven ability to multi task
• Proven experience building business relationships
• Strong problem solving & organizational skills
• Effective oral and written communication skills
• Sound knowledge of wines would be an asset

Availability : 5 days per week throughout the summer; Saturdays, Sundays, National Holidays, and evenings all year round