Event Audio Visual Technician - Victoria, BC

Encore Can; Victoria; On-site; CAD 35,000 - 50,000; Full time

Job summary

Encore Can seeks an Event Audio Visual Technician in Victoria, BC, responsible for setting up and operating audiovisual systems, ensuring customer satisfaction, and maintaining positive client relationships. This entry-level full-time position offers an opportunity to develop technical and customer service skills within the events service industry.

Qualifications

• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in an educational environment is preferred.
• Achieve Technical Level 3 Certification within 180 days.

Responsibilities

• Setup and operation of basic audiovisual systems in hospitality.
• Exceed customer expectations and maintain positive relationships.
• Troubleshoot and problem-solve equipment issues.

Skills

Customer Service

Technical Ability

Hospitality

Professionalism

Safety Conscious

Action Oriented

Tech Savvy

Ownership

Ensures Accountability

Education

High School Diploma

Associate’s Degree

Job description

Join to apply for the Event Audio Visual Technician - Victoria, BC role at Encore Canada .

Position Overview

An Event Audio Visual Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on-site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for setup and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Ownership
• Hospitality
• Professionalism
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Seniority level : Entry level

Employment type : Full-time

Job function : Design, Art / Creative, and Information Technology

Industries : Events Services

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