Event Audio Visual Technician- Fairmont Lake Louise

Encore Canada; Lake Louise; On-site; CAD 42,000 - 64,000; Full time

Job summary

Encore Canada is seeking an AV Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction.

You will work under the guidance of senior staff to install, operate, and troubleshoot equipment, while coordinating with clients on-site and supporting event execution across hotel/convention spaces.

Qualifications

• Experience in customer service or hospitality is preferred.
• Ability to troubleshoot basic AV equipment and software.
• Willingness to work irregular hours, including weekends and holidays.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment for events.
• Exceed client expectations through proactive on-site service and communication.
• Troubleshoot equipment and software issues in a timely manner.
• Handle equipment loading/unloading and maintain equipment labeling and documentation.
• Assist with invoicing and project paperwork as required.

Skills

Customer service

Hospitality experience

Technical troubleshooting

Communication

Education

High School Diploma

Associate degree preferred

Tools

Navigator system

Job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel or client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Follow all venue safety requirements and supplier protocols.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• Load, unload, or store gear and equipment, as needed.
• Preparing, labeling, and scanning equipment, as needed.

Job Qualifications

• High School Diploma required. Associate degree is preferred
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
• 1 year of customer service or hospitality experience is preferred
• 1 year of audio-visual experience or equivalent in educational environment is preferred
• A valid driver’s license is required for team members that may operate Company vehicles
• Additional DOT requirement may need to be met if applicable
• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.