Event Audio Visual Technician - Fairmont Jasper Park Lodge

Encore Canada; Municipality of Jasper; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technician to manage audiovisual setups in a hospitality setting. This role emphasizes customer satisfaction and technical proficiency, ensuring events run smoothly through effective equipment operation and client interaction. The ideal candidate will possess strong communication skills and a passion for delivering exceptional service. Join a dynamic team where your contributions will enhance guest experiences and foster lasting relationships. If you thrive in a fast-paced environment and enjoy working with technology, this opportunity is perfect for you.

Qualifications

• 1 year of customer service or hospitality experience preferred.
• Achieve Technical Level 3 Certification within 180 days.

Responsibilities

• Setup, operation, and breakdown of audiovisual equipment for events.
• Maintain positive relationships with clients through effective communication.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Education

High School Diploma

Associate’s Degree

Tools

Audiovisual Equipment

Navigator Software

Job description

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

1. Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

1. Strives to exceed the expectations and needs of internal and external customers.
2. Maintains a positive relationship with all clients through effective communication.
3. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
4. Monitors events and checks in on customers throughout the day.
5. Understands and fosters the hotel/client relationship.

Technical Ability

1. Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
2. Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

1. Understands company processes, follows procedures and completes systems entry and paperwork accurately.
2. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
3. Increases revenue by utilizing floor up-selling techniques.
4. Works with clients to finalize invoices.
5. Completes order entries in Navigator, as needed.

Job Qualifications

1. High School Diploma required. Associate’s degree is preferred.
2. Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
3. 1 year of customer service or hospitality experience is preferred.
4. 1 year of audio visual experience or equivalent in educational environment is preferred.
5. A valid driver’s license is required for team members that may operate Company vehicles.
6. Additional DOT requirement may need to be met if applicable.