Event Audio Visual Technician - Banff (Part Time & Full Time)

Encore Canada; Banff; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team where you will play a crucial role in delivering exceptional audiovisual experiences in a hospitality setting. As a Technician, you will be responsible for the setup, operation, and breakdown of audiovisual equipment, ensuring every event runs smoothly. Your customer service skills will shine as you interact with clients, ensuring their needs are met and fostering strong relationships. This is an exciting opportunity to grow in a supportive environment while utilizing your technical abilities to solve challenges and enhance guest experiences. If you are passionate about technology and customer service, this role is perfect for you!

Qualifications

• 1 year of customer service or hospitality experience preferred.
• Basic operational ability to troubleshoot audiovisual equipment.

Responsibilities

• Setup and operate audiovisual systems ensuring customer satisfaction.
• Maintain positive relationships with clients through effective communication.

Skills

Customer Service

Troubleshooting

Communication

Problem Solving

Education

High School Diploma

Associate’s Degree

Tools

Audiovisual Equipment

Navigator

Job description

Job ID EVENT027055 Date posted 12 / 29 / 2023

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.