Evening Customer Service/Security

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

Evening Customer Service/Security Role Overview

The Evening Customer Service/Security role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Evening Customer Service/Security member is a strong safety driver, profit focused and people oriented by providing a clean, safe, well-maintained resort.

Responsibilities

The Evening Customer Service/Security role at Great Blue Resorts is primarily responsible for helping achieve the overall safety of the Resort including the buildings, infrastructure, grounds, marina, swimming pool and seasonal sites. This position serves as a key role in the overall management of the resort by ensuring positive customer experiences through the proactive, cost effective, management of the above noted key performance indicators.

The Evening Customer Service/Security role responsibilities will include but are not limited to the following:

1. Patrol throughout the resort grounds to ensure everyone is adhering to the park rules.
2. Assist rental guests in checking in to their cottage after hours and chauffeuring them to their unit.
3. Ensure logbook is filled out daily detailing any occurrences if applicable.
4. Ensure visitors to the resort have checked in and have an up-to-date parking pass.
5. Make sure pool area and other public areas have been locked up for the evening.
6. Incident reports filled out promptly and accurately and given to resort General Manager.
7. Light cleaning and tidying of welcome centre building, washrooms, entrance, emptying garbages etc.
8. Answer incoming phone calls and assist customers with requests such as troubleshooting an issue in their unit or general resort questions.
9. Process payments on merchandise if needed (ex. A rental guest that has run out of propane and can not wait until the morning to refill).
10. Help run evening special events for owners, guests, and rental guests (setup, monitoring, takedown, extra support).

General hours of work would be 3-4 nights a week (between Thursday and Sunday) with shift ending usually around 12am or 1am. If you are looking for a full-time role there may be an opportunity to supplement this role with another role on the resort.

Skills/Requirements

• Some security, bylaw, or enforcement experience considered an asset.
• Prior customer service experience is a requirement.
• Comfortable working alone.
• Conflict resolution skills.
• Must be available to work weekends.

What’s in it for you?

• Compensation of $21 – $22/hr depending on experience.
• Paid lunches.
• Flexible schedule.
• Diverse and inclusive workplace – Be a part of our tight family!
• Continuous learning and development opportunities.
• Socials, birthday celebrations, and employee recognition events.
• Ongoing coaching, learning, and development opportunities.
• Internal career growth opportunities.

Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.