Estate Specialist

CI Financial; Old Toronto; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Estate Specialist to join their Dealer Operations Division. This role offers the opportunity to facilitate client death settlements and improve operational processes in a dynamic environment. With a focus on collaboration and continuous learning, you'll engage with various stakeholders to deliver customized solutions and enhance client satisfaction. The hybrid work model allows for flexibility while working in a modern headquarters close to Union Station. If you have a passion for finance and a knack for critical thinking, this position is perfect for you.

Benefits

Modern HQ location

Equipment Purchase Program

Training Reimbursement

Paid Professional Designations

Employee Savings Plan (ESP)

Employee Share Purchase Program (ESPP)

Corporate Discount Program

Enhanced group benefits

Parental Leave Top–up program

Paid time off for Volunteering

Qualifications

• 3+ years of experience in securities dealer operations, preferably in Estate.
• Strong communication skills and ability to manage tasks simultaneously.

Responsibilities

• Facilitate the entire process of client death settlement administration.
• Monitor client satisfaction and collaborate with stakeholders.

Skills

Critical Thinking

Communication Skills

Time Management

Client Needs Assessment

Process Improvement

Education

Undergraduate degree in Business

Completion or Progress on STEP Designation

Tools

MS Office Suite

Financial Software

Job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

JOB OVERVIEW

We are currently seeking an Estate Specialist to join our Dealer Operations Division on a 6 month contract. Reporting to the Manager, Estate, the Estate Specialist position will be responsible for all developments and implementations related to the operation of estate and death settlement.

WHAT YOU WILL DO

• Take ownership and facilitate the entire process of the client death settlement administration in accordance to the service standards, ensuring all information are received in good order and accurate processing of various financial transactions in a timely manner.
• Monitor client satisfaction, assess the scope of issues, and proactively collaborate with different stakeholders (internal business units, clients, advisors, trustee, legal, other financial institutions, CRA, government agencies, etc.) to deliver customized solutions.
• Continuously improving and documenting the team's operation and procedure.
• Assist with presentations and communications to internal and external audiences, providing explanation, help, and training.
• Perform financial transactions (EFT, wires, cheques, internal transfers) on client accounts and completing related journal entries.
• Stay up-to-date with industry trends, monitor regulatory changes, and best practices related to estate settlements. Assess the impact of any changes on the organization, and implement necessary updates.
• Investigate complications, escalations, and inquiries regarding estate settlement and operational complications.
• Address inquiries from advisors and clients according to the established service level agreements.
• Assist in new developments and implementations on our current operation.
• Perform any ad-hoc duties as assigned and assist others during peak season to contribute to the ongoing initiatives undertaken by the department.

WHAT YOU WILL BRING

• Self-initiated and a fast learner with a positive attitude.
• Comfortable with the unknown and the ability to deduce and demonstrate critical thinking in order to develop a solution considering the big picture while paying attention to detail.
• Strong communication skills (both verbal and written) and being able to articulate thoughts clearly.
• Experience in implementing new processes and improvements to an existing operation.
• Able to understand client and business needs to effectively provide valuable insights.
• Effective time-management, ability to manage tasks simultaneously and adapt to changing priorities.
• 3+ years of experience in securities dealer operations, preferably in Estate (death settlements, probate, as well as estate tax reporting).
• Undergraduate degree in Business, or relevant field of study or equivalent related business experience in the financial services industry.
• Must be proficient with MS Office Suite (Word, Excel, Outlook, Teams).
• Must have a good understanding of Canadian Registered Plan Products (RRSP, RIF, TFSA, LIRA, LIF, RESP), Estate/Death Settlement is preferred.
• Extensive knowledge of industry back-office or Operations practices preferred. Experience with operations on Mutual Fund, GICs, Physical Certificates, CDS, ATON and/or DTC are assets.
• Completion or Progress on STEP Designation, Certificate in Estate and Trust Administration, or other financial services designations and certifications (such as PFP, CFP, IFIC, CSC, CPH) are assets.

WORKING CONDITIONS

• Overtime may be required during peak periods.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

Hybrid Work Environment

Our company operates in a hybrid work environment, offering flexibility for employees to work remotely and in the office. As part of this arrangement, all employees are required to be present in the office for a minimum of three days per week.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station.
• Equipment Purchase Program.
• Training Reimbursement.
• Paid Professional Designations.
• Employee Savings Plan (ESP).
• Employee Share Purchase Program (ESPP).
• Corporate Discount Program.
• Enhanced group benefits.
• Parental Leave Top–up program.
• Paid time off for Volunteering.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at [e-mail], or call 416-364-1145 ext. 4747.