ERS Administrator (Part-time)

Edmonton Oilers Hockey Corp; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

OEG Sports & Entertainment seeks an ERS/Raffle Administrator to support raffles at Rogers Place and at WIN50 events, including the Edmonton Oilers Community Foundation. You will manage the raffle platform, handle customer emails, and ensure accurate event scheduling and reporting.

Ideal candidates have two-year post-secondary education in business administration, two years in administration or customer experience, and strong Microsoft Office skills.

Qualifications

• Two-year post-secondary education in business administration or a related field.
• Two years administration or customer experience.
• Intermediate proficiency in Microsoft Office is required.
• Experience using Microsoft Teams, Office 365, SharePoint, Outlook is an asset
• Must be eligible to obtain registration with AGLC as an ERS Administrator (including Criminal Record Check).
• Experience in online raffles is highly valued.
• Knowledge of AGLC Raffle regulations is preferred.

Responsibilities

• Support raffle operations for WIN50 clients including the Edmonton Oilers Community Foundation.
• Manage the conduct of the raffle technology platform.
• Oversee raffle customer service email and respond to inquiries in a timely and accurate manner.
• Support operations at in-venue events at Rogers Place and other clients as required.
• Oversee administrative responsibilities of the raffle platform, including the scheduling of raffle events, performing draws and ticket information look up.
• Maintenance of ongoing reporting and documentation.
• Utilization of Shopify and other e-commerce platforms.
• Support the training of 50/50 Sellers and Volunteers at in-venue events.
• Respond and resolve guest inquiries, complaints and concerns during in-venue events.
• Interact with guests, co-workers, supervisors, and management in a friendly and professional manner.
• Set a positive example for 50/50 Sellers and Volunteers to encourage raffle sales.
• Ensure raffles are conducted in accordance with the official raffle rules.
• Ensure all policies and regulations (i.e. AGLC) are upheld.
• Other duties as assigned

Skills

Customer focus

Autonomy

Team player

Time management

Communication

Education

Two-year post-secondary education in business administration or related field

Tools

Microsoft Teams

Office 365

SharePoint

Outlook

Job description

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive toWIN. ON and OFF the ICE.

Your Focus in this Role:

• Support raffle operations for WIN50 clients including the Edmonton Oilers Community Foundation.
• Manage the conduct of the raffle technology platform.
• Oversee raffle customer service email and respond to inquiries in a timely and accurate manner.
• Support operations at in-venue events at Rogers Place and other clients as required.
• Oversee administrative responsibilities of the raffle platform, including the scheduling of raffle events, preforming draws and ticket information look up.
• Maintenance of ongoing reporting and documentation.
• Utilization of Shopify and other e-commerce platforms.
• Support the training of 50/50 Sellers and Volunteers at in-venue events.
• Respond and resolve guest inquires, complaints and concerns during in-venue events.
• Interact with guests, co-workers, supervisors, and management in a friendly and professional manner.
• Set a positive example for 50/50 Sellers and Volunteers to encourage raffle sales.
• Ensure raffles are conducted in accordance with the official raffle rules.
• Ensure all policies and regulations (i.e. AGLC) are upheld.
• Other duties as assigned

Who You Are:

• You’re a positive person with a customer‑centric focus
• You’re a self‑starter that is excited by autonomy and has a relentless drive to exceed expectations
• You’re open‑minded and don’t mind adjusting on the fly
• You believe in a team‑first mentality and you thrive in a collaborative, egoless environment
• You’re organized, have a keen eye for detail, and incredible time management skills
• You have a talent for building great working relationships at all levels within an organization

Education, Experience and Skills:

• Two-year post‑secondary education in business administration or a related field.
• Two years administration or customer experience.
• Intermediate proficiency in Microsoft Office is required.
• Experience using Microsoft Teams, Office 365, SharePoint, Outlook is an asset
• Must be eligible to obtain registration with AGLC as an ERS Administrator (including Criminal Record Check).
• Experience in online raffles is highly valued.
• Knowledge of AGLC Raffle regulations is preferred.

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.