ERP Sustainment Systems Analyst

Ledcor; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Sustainment Systems Analyst, where you'll enhance the JD Edwards platform and collaborate with diverse teams. This role emphasizes continuous improvement, problem-solving, and effective communication, making it ideal for detail-oriented professionals passionate about leveraging technology to drive business success. With a commitment to diversity and inclusion, this innovative firm offers a supportive work environment, competitive benefits, and opportunities for personal and professional growth. If you're ready to make an impact in a dynamic setting, apply today!

Benefits

Competitive total rewards package

Opportunities for skill development

Diversity and inclusion initiatives

Support for physical and mental wellbeing

Qualifications

• 5+ years in ERP sustainment and security administration.
• Experience with ITSM applications like ServiceNow is a plus.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Provide tier 2 and tier 3 ERP support focusing on JDE platform.
• Evaluate ERP incidents and document solutions.
• Communicate system changes to stakeholders effectively.

Skills

ERP application sustainment

Security administration

Critical thinking

Problem-solving

Interpersonal skills

Business Analyst certificate

Education

Bachelor's degree or equivalent experience

Tools

JD Edwards (JDE)

ServiceNow

Microsoft Outlook

Microsoft PowerPoint

Microsoft Visio

Microsoft Word

Microsoft Excel

SharePoint

Microsoft Teams

Job description

You are a Sustainment Systems Analyst who is responsible for the sustainment and continuous improvement of the JD Edwards (JDE) platform including related third-party software for reporting, and data management. You will collaborate with business stakeholders, end-users and information technology team members to sustain and optimize the production ERP systems, processes, and solutions.

If you are a detail and process-oriented person, who thinks critically, and is professional with a passion for leveraging technology to help the business, then apply now! This position can be based out of Alberta and is a work from home position with the understanding that from time to time you may be required in office. Come join our True Blue team today!

Learn more about working at Ledcor: Watch here.

Essential Responsibilities:

• Primarily provides tier 2 (and at times, tier 3) level ERP production support focusing on JDE platform interoperability, security, and environment management including third-party software.
• Evaluates incoming ERP production incidents and technical requests and identifies appropriate technical solutions to execute and solve for business requirements.
• Documents production incidents including incident root cause analysis, recommendations for permanent resolution, and relevant knowledge articles as appropriate.
• Configures the JDE application to resolve defects; plans and executes thorough functional / system testing of defect fixes; and proactively manages technical change management.
• Focuses on ERP trouble-shooting and other sustainment activities including JDE environment management, security administration, JDE Orchestrations, interoperability with third-party products such as DAS reporting, BI Publisher, FTP, and integration middleware.
• Proactively and effectively communicates systems changes and updates to technical and non-technical stakeholders.
• Assists with periodic internal and external compliance audits.
• Executes, advocates and/or advises others with JDE platform continuous improvement work to optimize the robustness and resiliency of the platform.
• Supports and maintains standards to preserve, and optimize, ERP system stability and resiliency such as quality assurance, documentation, application monitoring, release to production, and knowledgebase artifacts.
• Maintains own knowledge and shared knowledge repositories.

Qualifications:

• 5, or more, years of experience in ERP application sustainment, security administration, and continuous improvement in the role of systems or business analyst.
• Experience with ERP sustainment practices using a modern ITSM application (e.g., ServiceNow).
• Experience working with external managed services providers.
• Business Analyst certificate, is desirable.
• Excellent interpersonal and relationship-building skills for collaborating with business and technical team members.
• Proven critical thinking and problem-solving skills with an ability to deal with ambiguity.
• Intermediate knowledge of systems analysis, quality assurance, technical change management with the ability to identify/define gaps, risks, and requirements.
• Proficient with JDE object management configuration, package management, security management, menu management, reporting, job scheduling and related monitoring activities, is desirable.
• Intermediate skills in Outlook, PowerPoint, Visio, Word, Excel, SharePoint, and Teams.

Work Conditions:

• Occasional event-related travel may be required.

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email . For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page .