ERP NetSuite Functional Analyst

GURUS Solutions; Montreal (administrative region); Hybrid; CAD 65,000 - 95,000; Full time

Job summary

GURUS Solutions in Montreal seeks an ERP Functional Analyst to bridge business processes and cloud technology. You will configure NetSuite, map requirements, and guide clients through adoption with empathy and clarity.

You will lead workshops, analyze workflows across finance, supply chain, and CRM, and ensure smooth Go-Live with training and detailed documentation. Bilingual English/French communication is essential.

Qualifications

• ERP/SaaS experience in functional analysis or software implementation.
• Proven client-facing background with ability to document and improve processes.
• Fluent in English and French for bilingual North American clients.
• University degree in MIS/IT/Operations/Logistics or related field.

Responsibilities

• Co-facilitate discovery workshops to gather business requirements.
• Analyze workflows across finance, supply chain, and CRM to design target architectures.
• Translate workflows into NetSuite configurations with custom fields, roles, and dashboards.
• Develop test scenarios and guide UAT to ensure data integrity.
• Support deployment, data migration, and Go-Live activities.
• Deliver training and write functional guides for ERP adoption.
• Provide Tier 2/3 post-Go-Live support to clients.

Skills

ERP / SaaS experience

Client-facing

Bilingual (English/French)

Process analysis

Training & documentation

Education

University degree in MIS/IT/Operations/Logistics

Tools

NetSuite

Lucidchart

Visio

Miro

Job description

As an ERP Functional Analyst, you are the strategic and technical bridge between our clients' operational realities and the power of cloud technology. Possessing a strong client-facing mindset, you love leading conversations, simplifying complex concepts, and guiding teams through business process optimization and system adoption with empathy and clarity.

We seek a self-starter who is naturally curious—someone who constantly strives to understand the "why" behind a business workflow to configure the most efficient system solution, rather than just executing on the "what." You are highly coachable, welcome constructive feedback as a tool for personal growth, and thrive as an active team player in a collaborative environment.

Key Responsibilities

Business Analysis & Workshops: Co-facilitate discovery workshops to gather comprehensive client business requirements and map currentprocesses.

Functional Design & Optimization: Analyze operational workflows (finance, supply chain, CRM), identify systemic inefficiencies, and design targetfunctional architectures aligned with industry best practices.

System Configuration (NetSuite): Translate validated workflows into functional specifications and handle direct configuration within the NetSuite platform (creating custom fields, forms, roles, dashboards, and approval workflows).

Testing & Quality Assurance (UAT): Develop test scenarios, perform functional testing, and guide clients through User Acceptance Testing (UAT) to ensure system logic and data integrity.

Deployment & Go-Live: Play an active role during critical deployment and Go-Live phases, assisting with data migration to ensure a smooth operational transition.

Training & Documentation: Deliver engaging training sessions tailored for client Subject Matter Experts (SMEs) and end-users, and write clear functional guides to solidify ERP adoption.

Post-Go-Live Support: Provide Tier 2/3 functional support and hypercare to clients during the operational stabilization phase immediately following deployment.

Requirements & Qualifications

ERP / SaaS Experience (Core Requirement): 1 to 5 years of experience in functional analysis, consulting, or software implementation within the ERP .

Client-Facing & Analytical Mindset (Core Requirement): Proven client-facing background with a natural ability to analyze, document, and improve complex business processes.

Bilingualism (Core Requirement): Flawless verbal and written communication skills in both French and English (essential for handling our bilingual North American client base).

Education: University degree in Management Information Systems (MIS), Information Technology, Business Administration (Operations/Logistics Management), or a related field.

Nice-to-Haves:

Foundational knowledge of corporate accounting: General understanding of standard financial workflows (General Ledger / GL, Accounts Payable / AP, Accounts Receivable / AR).

Direct hands-on experience or certification with the NetSuite platform (or other mainstream ERP systems like SAP, Odoo, Sage, Microsoft Dynamics, ADP, Salesforce,etc.).

Experience drafting process workflows using mapping tools (Lucidchart, Visio, Miro).

Logistics

Permanent, full-time position (40 hours/week).

This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English.