ERP Administrator

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

The ERP Administrator will play a central role in managing Microsoft Dynamics 365 (D365). This position involves ensuring the ERP system’s smooth operation, maintenance, and security, facilitating seamless communication and data flow between different departments and platforms. By optimizing the ERP system’s performance, the administrator supports the organization’s operational efficiency and decision-making processes. The role requires a blend of technical skills and an understanding of the organization’s business processes, enabling the ERP Administrator to tailor the system to meet Trail’s unique needs of the organization and its users.

• Be responsible for Microsoft Dynamics 365 administrative and technical support.
• Implement, configure, and maintain ERP software to meet organizational needs and ensure system efficiency, security and reliability.
• Troubleshoot and resolve ERP system issues, including software errors, user access problems, and functionality glitches.
• Provide tier-1 support for multiple customizations &/or extensions for the D365 platform.
• Prepare detailed documentation for escalations to tier-2 & tier-3 support.
• Manage system security & maintenance, and system configuration.
• Design, architect & communicate detailed solutions for complex system integration(s).
• Review and determine how to ensure data quality using existing software control mechanisms.
• Work with internal stakeholders, and internal / external ERP development team in coordinating system-wide updates and installing upgrades and security/system patches.
• With the Development team, migrate data into the ERP system from predefined sources/templates.
• Identify and rectify problems with work/process flows.
• Develop database standards with the Development team and ensure data integrity is maintained.
• Make recommendations for system improvement.
• Troubleshoot issues & outages and conduct regular audits to optimize ERP system.
• Create and manage system documentation & reports.
• Work with business stakeholders and vendors to manage licensing.
• Prepare training materials and train new system users & set up accounts based on roles & permissions.

• Strong technical skills and hands-on experience with enterprise ERP and/or CRM systems, ideally, Microsoft Dynamics D365.
• Superior analytical skills to understand and document business workflows.
• Advanced communication skills to work with cross-functional teams.
• Working knowledge of enterprise-level applications, databases, networks and patch management.
• Strong problem-solving skills with attention to detail.
• Knowledge and understanding of best practices in IT security.
• Customer service skills to support end-users.

• Undergraduate studies in Computer Science, Information Technology or 10+ years of related experience.

• Experience as an ERP and/or CRM administrator – especially D365
• Ability to communicate seamlessly across and up/down an organization
• Change management experience
• Resourcefulness
• Certifications: Azure, Azure Dev-Ops, Agile, PROSCI

• Corporate volunteer program
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?