Equipment Rental Specialist

Sunbelt Rentals; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic and rapidly growing rental company as an Equipment Rental Specialist! In this pivotal inside sales role, you'll engage with customers to understand their equipment needs and facilitate rentals of various construction and industrial equipment. With a focus on customer satisfaction, you'll leverage your negotiation skills and administrative expertise to ensure seamless transactions. This role offers a chance to grow within a supportive environment that values employee development and safety. If you're ready to take the next step in your career with a company that prioritizes its people, this is the opportunity for you!

Benefits

Competitive wages

Comprehensive benefits program

RRSP matching program

Paid vacation and sick days

Safety boots reimbursement

Career development opportunities

Employee fulfillment support

Safety-driven culture

Qualifications

• Strong customer service and negotiation skills are essential.
• Experience in the equipment rental industry is a plus.

Responsibilities

• Support customers with equipment rentals and negotiate orders.
• Administer rental contracts and handle customer complaints.
• Coordinate equipment availability and manage logistics.

Skills

Customer Service Skills

Negotiation Skills

Administrative Skills

Knowledge of Construction Equipment

Problem-Solving Skills

Education

High School diploma or GED

Tools

Computer Systems

Job description

Sunbelt Rentals – the fastest growing rental business in Canada– is seeking an Equipment Rental Specialist– You!

The Equipment Rental Specialist is an inside sales role responsible for supporting telephone and walk-in customers with rentals of all types of construction / industrial equipment. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders. The role also requires strong administrative skills and an ability to always deliver customer satisfaction through a professional attitude. Our double-digit growth and internal promotion rate mean we are constantly looking to add top performers to our team.

Position Responsibilities :

1. Determines / understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available.
2. Negotiates price and volume of original orders by maximizing rate and volume.
3. Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment / merchandise from inventory and places the rental / purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required).
4. Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment.
5. Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files.
6. Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
7. Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs.
8. Records details of calls in phone log and maintains lost rent logs.
9. Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing.
10. Manages projects undertaken at the Profit Center which may include management of all labor and materials to maximize profitability and meet all customer and safety requirements.
11. Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts.
12. Ensures all activity and customer transactions are performed within Sunbelt safety policies.
13. Trains other employees as needed; may serve in a lead capacity to other CSRs.
14. May be responsible for other tasks, including stocking and maintaining store showroom merchandise, ordering and receiving equipment, loading and unloading equipment, dispatching, timekeeping, and / or performing basic maintenance to equipment.
15. Communicates clearly and concisely with customers, colleagues, shop, drivers, and other Sunbelt locations.
16. Performs other duties as assigned by the manager.

Education or experience that prepares you for success :

• High School diploma or GED required.
• Familiarity with various types of construction / industrial tools & equipment.

Knowledge / Skills / Abilities you may rely on :

• Previous equipment rental industry experience.
• Knowledge about parts and equipment.
• Solid computer and administrative skills.

We Take Care of Our People - join our team now, you will be able to:

• Enjoy competitive wages and a comprehensive benefits program.
• RRSP matching program.
• Paid vacation and sick days.
• Safety boots reimbursement ($175 / year).
• Develop new skills for a career track in service of operation management.
• We promote from within, you can explore your career and get prepared for various roles.
• Opportunity to become an operational / service manager and / or advance into branch leadership.
• Experience high employee fulfillment with our support and empowerment.
• Work with an incredible team of people in a safety-driven culture.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors / outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

Sunbelt Rentals requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals is contingent on the satisfactory completion of a pre-employment background check.

Sunbelt Rentals a proud supporter of military families and an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.

Base Pay Range : $20.33 - 24.13

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. Please visit for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.