Epic ECSA Analyst

W3Global; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

W3Global in Canada seeks an experienced Epic ECSA Analyst to support, configure, and optimize Epic EHR applications in a healthcare environment. You will work with clinical and IT teams to ensure reliable workflows and system performance.

You will analyze requirements, participate in implementations and upgrades, perform testing and UAT, and document configurations and resolutions. Strong communication with stakeholders is essential.

Qualifications

• Experience supporting Epic EHR environments and configurations.
• Ability to translate clinical needs into Epic workflows and settings.
• Proven experience in testing, deployment, and user acceptance testing.

Responsibilities

• Analyze business and clinical requirements and translate them into Epic configurations.
• Configure and maintain Epic applications according to standards.
• Provide production support and investigate incidents.
• Participate in Epic implementations, upgrades and testing.
• Perform regression testing and UAT.
• Collaborate with clinical, operational and technical teams to improve systems.
• Document configurations, workflows and resolutions.
• Support change, release and incident management processes.
• Assist with user training and workflow documentation.
• Ensure compliance with healthcare IT security and privacy policies.

Skills

Epic EHR configuration

Workflow analysis

Production support

Troubleshooting

Documentation

Stakeholder communication

Job description

We are seeking an experienced Epic ECSA Analyst to support, configure, maintain, and optimize Epic EHR applications within a healthcare environment. The ideal candidate will have hands-on experience with Epic application configuration, workflow analysis, production support, troubleshooting, testing, and implementation activities.

The candidate will collaborate with clinical stakeholders, application teams, technical teams, and healthcare operations to ensure reliable application performance and effective support of clinical and administrative workflows.

Key Responsibilities

• Analyze business and clinical requirements and translate them into Epic application workflows and configuration.
• Configure and maintain assigned Epic applications in accordance with organizational requirements and established standards.
• Provide production support, investigate application incidents, and resolve workflow and configuration issues.
• Participate in Epic implementations, upgrades, enhancements, testing, and system maintenance.
• Perform application testing, regression testing, and user acceptance testing (UAT).
• Work with clinical users, operational teams, and technical teams to identify and implement system improvements.
• Document application configurations, workflows, issues, and resolutions.
• Support application change management, release management, and incident management processes.
• Assist with user training, workflow documentation, and application adoption.
• Follow healthcare IT security, privacy, and compliance requirements.

Required Qualifications

• Relevant experience supporting Epic EHR applications.
• Knowledge of Epic application configuration, workflows, and production support.
• Experience in requirements gathering, troubleshooting, testing, and documentation.
• Ability to analyze complex issues and coordinate resolutions across technical and functional teams.
• Strong communication and stakeholder management skills.
• Experience working in a hospital or healthcare IT environment.