Environmental Client Solutions Specialist

AGAT Laboratories; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

AGAT Laboratories is seeking a Technical Client Services Specialist to join our Environmental Division in Calgary. This role is a bridge between clients and laboratory operations, requiring technical aptitude and strong people skills to ensure an exceptional client experience.

You will own the client experience from sample submission to analysis, reporting and final delivery, while developing relationships with clients and AGAT's lab professionals.

Qualifications

• Diploma or degree in Science, Environmental Science, Chemistry or related discipline, or an equivalent combination of client-facing experience is preferred.
• Minimum one to two years of laboratory or customer service experience.
• Excellent verbal and written communication skills.
• Confidence communicating directly with clients and technical professionals.
• The ability to develop relationships and earn the trust of clients and colleagues.

Responsibilities

• Serve as a primary point of contact and trusted resource for Environmental clients.
• Build and maintain strong client relationships through meetings, calls and ongoing communication.
• Develop an understanding of each client's business, analytical requirements and expectations.
• Act as the link between clients and AGAT's laboratory and operational teams.
• Take ownership of client projects and help ensure commitments are met.
• Monitor projects and work orders as they progress through the laboratory.
• Proactively communicate project status, laboratory updates and potential turnaround-time delays.
• Coordinate with laboratory and operational teams regarding client projects, technical questions and reanalysis requirements.
• Communicate sample integrity concerns and work with clients and laboratory personnel toward appropriate solutions.
• Ensure accurate and timely delivery of sample receipt notifications, certificates of analysis, reports, exports and invoices.
• Identify opportunities to improve analytical packages, reporting formats and the overall client experience.
• Maintain accurate client information and special instructions within AGAT's systems.
• Participate in ongoing technical, client-service and professional development.

Skills

Client relationships

Communication

Time management

Organizational skills

Problem solving

Attention to detail

Education

Science degree or equivalent

Tools

LIMS

MS Office

Job description

AGAT Laboratories is seeking a Technical Client Services Specialist to join our Environmental Division in Calgary. This role is a bridge between clients and laboratory operations, requiring technical aptitude and strong people skills to ensure an exceptional client experience.

You will own the client experience from sample submission to analysis, reporting and final delivery, while developing relationships with clients and AGAT's lab professionals.