Entry Level Remote Customer Service Representative (Saskatchewan)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A Business Process Outsourcing company is seeking a Customer Service Representative in Canada to handle inbound customer service and technical support calls. Responsibilities include resolving issues, managing accounts, and promoting products. Candidates must be 18+, possess a high school diploma, and have excellent communication skills. This role offers a fun work environment and various benefits.

Benefits

Paid Time Off

Comprehensive health benefits

Incentives & Rewards

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• Ability to type swiftly and accurately.

Responsibilities

• Handle inbound customer service and technical support calls.
• Build strong relationships with customers while representing recognizable brands.
• Utilize systems and technology to manage accounts and troubleshoot inquiries.
• Recognize sales opportunities and promote products.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Typing speed of 20+ words per minute

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Starting compensation based on experience, with various benefits and incentives to support and reward team members
- Paid Time Off: Earn PTO and paid holidays for personal time
- Incentives & Rewards: Participate in contests that include cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits available after 90 days of employment
- Significant advancement opportunities with a focus on internal promotions
- Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Handle inbound customer service and technical support calls, resolving issues and providing assistance
- Build strong relationships with customers while representing recognizable brands
- Utilize systems and technology to manage accounts and troubleshoot customer inquiries
- Recognize sales opportunities and apply sales skills to promote products and services
- Ensure first call resolution through effective problem-solving and communication

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and understanding of Windows operating system

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role or related field
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with changing demands

#CustomerService #RemoteWork #CareerGrowth #BPO #TeamEnvironment

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