Entry Level Remote Customer Service Representative (New Brunswick)

MCI, LC; Fredericton; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking entry-level remote customer service representatives to join their dynamic team. This role offers a fantastic opportunity to kickstart your career with comprehensive training and numerous advancement paths, including roles in supervision and operations management. As a representative, you will engage with customers nationwide, addressing their needs and ensuring satisfaction. With a focus on teamwork and a positive attitude, you'll thrive in a supportive environment that values your contributions and encourages growth. Join a company that prioritizes employee development and offers competitive compensation and benefits.

Benefits

Medical, Dental, and Vision

Paid Time Off

Casual Dress Code

Contests and Incentives

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent organizational and communication skills required.

Responsibilities

• Handle inbound calls and troubleshoot basic technical issues.
• Promote products and services while ensuring excellent customer experience.

Skills

Organizational Skills

Communication Skills

Customer Service Orientation

Conflict Resolution

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

ENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (NEW BRUNSWICK)

We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, and build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is a wonderful opportunity to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and sales interactions. You will interact with hundreds of customers each week across the country to resolve issues, promote products and services, and ensure an excellent customer experience. Successful representatives are confident, engaged, team-oriented, and bring a positive attitude daily.

Our entry-level Contact Center Representatives are responsible for:

• Listening to customers, understanding their needs, and resolving issues
• Using systems and technology to manage accounts
• Recognizing sales opportunities and applying sales skills to upgrade
• Explaining products and processes to customers
• Escalating customer dissatisfaction appropriately
• Ensuring first call resolution through problem-solving and effective call handling

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We provide world-class training to all new employees. Positive, driven, and confident applicants are encouraged to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows OS
• Reliable with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on issues
• Aptitude for conflict resolution and negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Strong team and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal skills and relationship-building ability

CONDITIONS OF EMPLOYMENT

• Authorized to work in the U.S. or Canada
• Willing to undergo background/security checks, including fingerprinting; employment contingent on results

COMPENSATION AND BENEFITS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Starting compensation is competitive and based on experience. Regular reviews and raises are awarded based on tenure and performance. Employees enjoy paid time off, holidays, training, and incentives, including prizes like electronics, trips, and cars. Full-time employees are eligible for benefits such as MEC medical plans after 30 days, with options varying by location.

BENEFITS

• Medical, Dental, and Vision
• Paid Time Off
• Casual Dress Code
• Contests and Incentives

PHYSICAL REQUIREMENTS

This role is largely sedentary, involving sitting/standing for long periods, using computers and phones. Occasional movement and lifting up to 40 pounds may be required.

REASONABLE ACCOMMODATION

We comply with the ADA and provide reasonable accommodations upon request. Contact Kate Murph, Vice President of Human Resources, for assistance.