(Entry Level) Customer Service - Remote - Flexible Schedule

American Income Life Insurance Company; Hamilton; Hybrid; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive Training

Weekly Compensation

Bonus Opportunities

Residual Income Potential

Travel Incentives

100% Remote

Career Advancement

Supportive Team Environment

Job summary

American Income Life Insurance Company is seeking motivated, customer-focused individuals to join our growing team as Remote Benefits Representatives. This remote, work-from-home role involves delivering clear information about benefit programs, guiding clients through enrollment, and building lasting relationships with customers.

You will conduct virtual consultations, explain policy features, and stay up-to-date on product updates.

Qualifications

• Previous experience in customer service, sales, or a related field is preferred.
• Strong interpersonal skills with the ability to establish trust and build rapport.
• Excellent verbal and written communication abilities.
• Ability to manage multiple responsibilities while maintaining attention to detail.
• Professional, dependable, and self-motivated approach to work.
• Comfortable using technology and communicating with clients in a remote environment.
• Willingness to learn new skills and participate in continued professional development.

Responsibilities

• Assist clients by providing clear information about available benefit programs and insurance products.
• Respond to customer inquiries and explain coverage details, policy features, and service options.
• Conduct virtual consultations to better understand individual needs and identify suitable coverage solutions.
• Review existing benefit arrangements and help clients explore options that align with their financial goals.
• Establish and maintain positive, long-term relationships with clients through consistent communication and follow-up.
• Stay informed about company products, services, and program updates through ongoing training.
• Maintain accurate client records and ensure professional communication throughout the enrollment process.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Self-motivation

Remote communication

Job description

We are seeking motivated, customer-focused individuals to join our growing team as Remote Benefits Representatives. Our organization works with one of the nation's established supplemental benefits providers, serving individuals and families for more than 65 years.

As we continue expanding into new territories, we are looking for dependable, ambitious professionals who enjoy helping others, building strong relationships, and developing their careers in a supportive virtual environment.

This opportunity is ideal for individuals with strong communication skills, a positive attitude, and a desire to grow professionally.

Key Responsibilities

• Assist clients by providing clear information about available benefit programs and insurance products.

• Respond to customer inquiries and explain coverage details, policy features, and service options.

• Conduct virtual consultations to better understand individual needs and identify suitable coverage solutions.

• Review existing benefit arrangements and help clients explore options that align with their financial goals.

• Establish and maintain positive, long-term relationships with clients through consistent communication and follow-up.

• Stay informed about company products, services, and program updates through ongoing training.

• Maintain accurate client records and ensure professional communication throughout the enrollment process.

Qualifications

• Previous experience in customer service, sales, or a related field is preferred.

• Strong interpersonal skills with the ability to establish trust and build rapport.

• Excellent verbal and written communication abilities.

• Ability to manage multiple responsibilities while maintaining attention to detail.

• Professional, dependable, and self-motivated approach to work.

• Comfortable using technology and communicating with clients in a remote environment.

• Willingness to learn new skills and participate in continued professional development.

Ideal Candidate

We are looking for individuals who demonstrate:

• An entrepreneurial mindset and a strong desire for personal and professional growth.

• A team-oriented attitude and the ability to collaborate effectively with others.

• Confidence when communicating with clients and explaining information.

• Strong organizational skills and the ability to work independently.

• A goal-driven approach with a commitment to providing excellent customer service.

What We Offer

• Comprehensive Training: Hands-on instruction, structured onboarding, and ongoing mentorship.

• Weekly Compensation: Performance-based earnings paid weekly.

• Bonus Opportunities: Additional incentives based on individual performance and achievements.

• Residual Income Potential: Opportunities to earn ongoing commissions from eligible business.

• Travel Incentives: Opportunities to qualify for company-sponsored trips and recognition programs.

• 100% Remote: Work from home while connecting with clients through phone and virtual appointments.

• Career Advancement: Opportunities to grow into leadership and management roles.

• Supportive Team Environment: Access to experienced mentors, professional resources, and continued coaching.