Entry Level Customer Service

Spade Recruiting; Ottawa; Remote; CAD 50,000 - 60,000; Full time

Job summary

A leading recruitment firm in Canada is seeking a customer service representative to enhance customer satisfaction through effective communication and problem-solving. The ideal candidate will manage inquiries, conduct calls, and showcase product knowledge. Ideal qualifications include strong communication and time management skills along with a high school diploma. This role offers flexibility, remote work options, and significant career progression opportunities.

Benefits

Weekly advances and bonuses

Long-term career progression

Flexible work hours

Remote work from home option

Full health benefits

Hands-on 1-on-1 training

All-expenses-paid yearly office trips

Qualifications

• Customer service and/or retail experience preferred but not required.
• 18+ years of age.
• Must pass a background check.

Responsibilities

• Field inquiries and address customer pain points.
• Maintain extensive product knowledge.
• Conduct inbound and outbound calls and set appointments.

Skills

Strong communication skills

Time management skills

Basic computer knowledge

Education

High school diploma

Job description

Spade is looking for a customer service representative for AIL. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Daily activities include inbound and outbound calling, setting appointments, performing presentations to union members requesting our benefits, basic computer knowledge, completing necessary paperwork, quality control, and leadership development.

What we offer

• Weekly advances and bonuses (average first-year income of $55K)
• Long-term career progression
• Flexible work hours
• Remote work from home option
• Residual income
• Full health benefits
• Hands-on 1-on-1 training
• All-expenses-paid yearly office trips to exciting locations (e.g., 2016 Puerto Rico, 2017 Cancun, 2018 Disney, 2019 Vegas, 2020 Bahamas)
• Full benefits

Minimum qualifications

• Strong communication skills
• Time management skills
• 18+ years of age
• Must pass a background check
• High school diploma (higher education preferred but not required)
• Customer service and/or retail experience preferred but not required

In the interest of community wellness, all interviews will be conducted via video conferencing.