Entry Level Call Center Representative

Vertical Screen, Inc.; Wasaga Beach; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in background screening is seeking detail-oriented Verification Researchers to join their dynamic team. In this role, you will investigate the employment and education histories of job applicants, ensuring accuracy and thoroughness. This is an exciting opportunity for those who enjoy research and independent work in a supportive environment. The company offers a comprehensive suite of benefits, flexible scheduling, and a commitment to employee development. If you are passionate about making a difference in the hiring process, this role is perfect for you.

Benefits

Medical, dental and vision coverage

401K plan with company match

Flexible spending accounts

Paid time off

Paid holidays

Paid training program

Casual dress code

Employee referral bonus program

Discounts through partnerships

Qualifications

• Must thrive in a fast-paced call center environment.
• Strong attention to detail and multitasking abilities required.

Responsibilities

• Verify education and employment history through research and interviews.
• Conduct outbound calls and maintain detailed documentation.

Skills

Detail-oriented research

Communication skills

Multitasking

Microsoft Office proficiency

Attention to detail

Education

High school diploma or equivalent

Tools

Proprietary software

Computer navigation

Job description

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

Are you interested in research and investigative services? Do you enjoy being on the phone and performing independent computer work? Would you like to work in the background screening industry? If so, this is the job for you!

At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired. As a Verification Researcher, you will be an important part of this process!

We are looking for detail-oriented researchers to investigate the employment and education histories of our clients’ job applicants. These verifications take place in a unique call center environment, where researchers make outbound calls without any sales or solicitation involved.

Other job duties include reviewing and evaluating documentation and information needed for the background screening process and maintaining and documenting detailed notes in system regarding correspondence with applicants.

This is an on-site position out of Warminster, PA with the hours of 10am-6pm M-F. This position pays $15.00hr.

Responsibilities

• Verify education and employment history as well as conduct reference interviews
• Conduct research via outbound calls, fax, email, internet and online database searches
• Master the proprietary software to accurately transcribe verified information and notes
• Meet pre-established production goals

Required Skills

• Must be able to work in a fast paced, inbound/outbound call center environment
• Ability to multitask
• Strong attention to detail
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.