Entry Level Account Manager - Frontier Sales

IMG; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A communications company is looking for an Entry Level Account Manager in Ontario. This role involves engaging with residential customers and promoting telecommunications products and services. Responsibilities include resolving conflicts, ensuring compliance, and supporting the sales team. A collaborative approach and effective communication skills are essential. This is a commission-only position with high earning potential, rewarding performance and success.

Qualifications

• Ability to communicate effectively with clients and resolve conflicts.
• Experience in reviewing client deliverables.
• Skills in managing customer expectations and handling escalated concerns.
• Collaborative mindset with a focus on improving strategies.

Responsibilities

• Serve as the main point of contact with residential customers.
• Handle product inquiries and resolve conflicts to ensure satisfaction.
• Review sales orders to meet quality and compliance requirements.
• Proactively solve client problems to maintain a positive experience.
• Support the sales team by guiding customer expectations.
• Work with fellow Account Managers to analyze sales strategies.
• Maintain communication between clients and the internal team.
• Understand residential products to provide informed support.

Job description

Overview

Tired of sales jobs that feel like you’re reading from a script? As an Entry Level Account Manager for Frontier Communications, you’ll talk to real people, share real solutions, and make real connections — all while leveling up your career, learning to be a leader, and making a difference in the lives of consumers. We’ll teach you the ropes, then let your personality do the selling.

Sales With a Human Touch

We’re the team behind the scenes, making Frontier Communications look good and keep folks connected without the boring corporate vibe. Whether it’s chatting one-on-one, sharing the latest promo, or fixing a frown with a solution, we’re here to keep customers happy and the brand strong. Sales shouldn’t feel like selling; it should feel like helping. At Instep Management, that’s our thing.

Responsibilities

• Serve as the main point of contact on behalf of Frontier and communicate directly with residential customers to promote Frontier’s telecommunications products and services
• Handle product inquiries, resolving conflicts to ensure satisfaction, and ensuring all sales interactions comply with company policies and industry regulations
• Review all sales orders to meet quality and compliance requirements to ensure successful conversion through the sales process
• Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience
• Support the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department
• Work closely with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies
• Establish and maintain open communication channels for continuous information and feedback exchange between the client and the internal team
• Acquire a comprehensive understanding of Frontier Communications\' residential products and services, including benefits, pricing, and specifications, to provide informed client support

Qualifications

• Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance.
• Strong experience in reviewing major client deliverables.
• Skilled in assisting sales team members with managing customer expectations and handling escalated concerns.
• Collaborative mindset with the ability to work with sales teams to improve strategies and techniques.

Ready to grow, learn, and have fun doing it? Let’s chat.

High performance equals high pay—this is a performance-based commission-only role with limitless earnings. Industry-leading incentives are listed as OTE averages.