Enterprise Support Manager, ES-NAMER-Canada

amazon web services canada; Vancouver; Vor Ort; CAD 45.000 - 55.000; Vollzeit

Zusammenfassung

Harbourfront Wealth is seeking an Operations Administrator to join the Vancouver, BC Operations Team. The role focuses on accurately processing account opening and transfer documentation in a timely manner, with a strict 100% in-office requirement.

You will report to the Senior Manager, Operations and build strong relationships while delivering high-quality customer service. Key duties include managing the Welcome Letter and NBIN-related processes, monitoring mailboxes, reviewing address and

Qualifikationen

• Pursuing a degree in Finance, Business Administration, or related field.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications.
• Ability to work under pressure and meet deadlines.

Aufgaben

• Process account opening and transfer documentation accurately.
• Manage Welcome Letter process and electronic/physical handling.
• Monitor mailboxes and respond to inquiries within service standards.
• Approve Address and Banking updates and manage related documentation.
• Coordinate NBIN reports and follow up on missing or expired documents.
• Assist with filing and organization of client account documents.
• Support with processing on external NBIN agents and SLA follow-ups.
• Collaborate with team and other areas as needed.

Kenntnisse

MS Office

Communication

Organizational skills

Multitasking

Attention to detail

Teamwork

Time management

Ausbildung

Finance

Business Administration

Related field (pursuing degree)

Tools

NBIN back-office system

Jobbeschreibung

Who we are:

Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing wealth management firm with over $22 billion in assets under administration, comprised of five integrated entities: CIRO dealer, investment counsel, asset manager, U.S. Registered Investment Advisor (RIA) and insurance company. At Harbourfront Wealth, our core values start with the belief that great people make great companies.

Career opportunity:

We currently have a full-time opportunity for an Operations Administrator to join our Operations Team. The successful candidate will be responsible for accurately processing account opening & transfer documentation in a timely manner. This role is based in Vancouver, BC and has a 100% in-office requirement. We are looking for a highly motivated, high performing, results driven candidate who will report to the Senior Manager, Operations. This highly motivated candidate must take personal responsibility for building solid relationships and must have a passion for providing high quality customer service.

• Responsible for the Welcome Letter process, physically and electronically
• Responsible for the Returned Mail process, including scanning, shredding tracking documentation, email communications and restriction process with NBIN.
• Monitor mailboxes as gatekeeper and respond to incoming service inquiries within established service standards.
• Complete the review and approval process for Address and Banking updates.
• Keep up to date on all procedural and documentation requirement changes.
• Send out all applicable NBIN reports on missing documentation, expired documents, grant information to Branches and follow up accordingly.
• Assist with handling rejected or declined new account opening requests by external processing agent (NBIN).
• Follow up with NBIN for accounts passed standard SLA.
• Assist with electronic and/or physical filing of client account documentation;
• File, organize, and reconcile new account forms and various documentation.
• Other Duties as Assigned.

• Previous experience in a corporate environment is an asset;
• Currently pursuing a degree in Finance, Business Administration, or a related field;
• Good written and verbal communication skills;
• Good working knowledge with Microsoft Office suite of applications;
• Ability to work well under pressure and meet required deadlines;
• Ability to effectively multitask in a fast-paced work environment;
• Effective organizational skills;
• Strong attention to detail;
• Desire to work in a team environment and willingness to assist in other areas when needed;
• Positive, professional, and friendly attitude;
• Previous knowledge of National Bank Independent Network back-office process and tools;
• Experience working with a Securities Brokerage firm is an asset.

Salary Range:

$50,000 per annum (actual salary offered will be commensurate with education, experience, and internal parity).

Diversity and Inclusion

Diversity is an important value to us. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants and employees will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion, or belief.