Enterprise Support Engineer I

evertz; Burlington; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-life balance

Employee Assistance plan

Employee Discount Platform

Career progression

Casual work environment

Social events and sports teams

Job summary

Evertz Microsystems in Burlington, Ontario seeks a highly technical and self-motivated enterprise support engineer. You will support major M&E customers globally, ensure high system uptime, and assist with cloud deployments of Evertz hardware and software.

The role offers exposure to private and public cloud environments, fast learning, and opportunities to build strong customer communications skills in a dynamic media technology company.

Qualifications

• Degree or diploma in Computer, Electronics or Computer Electronics is an asset.
• Must have a valid Ontario driver's license.
• Must be eligible for international travel and able to work alone with little or no supervision.

Responsibilities

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
• Regularly assess customer applications and troubleshoot/diagnose issues to determine root cause.
• Recommend solutions in clear, professional language appropriate to the customer.
• Maintain communication between customer service and other Evertz departments to resolve issues.
• Assist in design changes and interface with Product Management on feature requests.
• Support creation of customer guides and provide detailed tech information to technical writing.

Skills

Valid Ontario driver's license

International travel eligible

Strong communication

Linux experience

Cloud computing (AWS)

Customer service excellence

Problem solving under pressure

Education

Degree or diploma in Computer/ Electronics

Job description

Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment (M+E) industry and build strong customer communications skills, this position is for you!

While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others!

You will be working with Evertz’ industry leading in Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting the with quick, efficient and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Responsibilities

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance
• Regularly assess customer applications and trouble-shoot/diagnose issues through research and/or issue replication to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
• Aid in design changes and interface with Evertz Product Management team regarding new "feature requests"
• Support the development of communications tools by generating or authoring customer guides as well as by providing detailed technical information to technical writing group.

Skills and Abilities

• Good communication and interpersonal skills
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
• Work experience with Linux (any flavor)
• Knowledge of cloud computing environments (AWS) is preferred
• Database experience would be an asset
• Above average customer service skills
• Ability to perform effectively in high pressure situations
• Unparalleled desire to help the customer and deliver service excellence
• Passion for technology and learning new software and hardware products
• Problem-solving ability and ability to react to changing situations
• Ability to multi-task in a fast-paced environment

Qualifications

• Degree or diploma in Computer, Electronics or Computer Electronics is an asset.
• Must have a valid Ontario driver's license
• Must be eligible for international travel and able to work alone with little or no supervision

What we offer

• Employer funded benefits program
• Competitive total compensation package
• Work-life balance
• Employee Assistance plan
• Employee Discount Platform
• Career progression.Fast paced environment with opportunity to learn broad range of technical skills
• Casual work environment
• Social events and sports teams

Location

Burlington, Ontario

Hours

Monday - Friday, 40 hours.

Vacancy

This is an existing position.

Salary Range

$50,000 - $65,000, based on experience.

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we are known for end-to-end innovation that sets the industry standard.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities - please notify HR when scheduling your interview.