Enterprise Integration Engineer

STATE STREET CORPORATION; Toronto; Presencial; CAD 67.000 - 110.000; Jornada completa

Descripción de la vacante

STATE STREET CORPORATION in Toronto, Ontario seeks an experienced Platform Administrator to manage Atlassian Jira, Confluence, JSM and ServiceNow environments, driving scalable ITSM workflows and robust security controls.

You will design automation, build integrations with enterprise systems, and implement governance across platforms while collaborating with IT, Security, and Engineering teams to deliver reliable, secure solutions.

Formación

• Hands-on administration of Atlassian and ServiceNow platforms.
• Strong ITSM/ITIL knowledge with workflow automation experience.
• Experience designing custom workflows, forms, dashboards, and reports.
• Knowledge of RBAC, SSO, IAM and platform security controls.
• Experience working in Agile and DevOps environments.
• Excellent communication and stakeholder management.

Responsabilidades

• Administer and maintain Jira, JSM, Confluence, and Marketplace apps.
• Administer ServiceNow modules: Service Catalog and Knowledge Management.
• Manage configurations, upgrades, patches, and releases.
• Ensure platform availability, performance, and capacity management.
• Design and maintain workflows, forms, approvals, and automation.
• Develop and optimize Flow Designer, Workflow Editor, and IntegrationHub.
• Configure Jira workflows, permissions, and automation.
• Build integrations between ServiceNow, Atlassian tools, and enterprise systems.
• Develop dashboards and executive reports; monitor usage and health.
• Partner with IT, Security, Engineering teams; mentor junior staff.

Conocimientos

Atlassian Admin

ServiceNow Admin

ITSM/ITIL

Automation

Workflow design

RBAC/SSO security

Agile/DevOps

Stakeholder management

Communication

Educación

Bachelor's degree in Computer Science/IT/Engineering

Herramientas

Jira Software

Jira Service Management

Confluence

Atlassian Marketplace apps

ServiceNow (ITSM modules)

REST APIs/Webhooks

Descripción del empleo

Why This Role Is Important to Us

As organizations continue to scale their digital transformation and enterprise service management capabilities, Atlassian and ServiceNow platforms play a critical role in enabling efficient IT operations, secure workflows, governance, compliance, and collaboration across teams.

Who We Are Looking For

We are looking for a highly motivated and technically proficient professional with 7–10 years of experience administering and engineering enterprise-scale Atlassian (Jira, Confluence, Jira Service Management) and ServiceNow environments.

The ideal candidate should possess strong platform administration expertise, automation experience, integration capabilities, governance knowledge, and a customer-focused mindset.

The candidate must be comfortable working with cross-functional teams, business stakeholders, security teams, and enterprise architects to deliver scalable and secure solutions.

Key attributes include

• Hands-on expertise administering Atlassian and ServiceNow platforms.
• Strong understanding of ITSM, ITIL, workflow automation, and service management processes.
• Experience designing and implementing custom workflows, forms, dashboards, and reports.
• Knowledge of identity and access management, RBAC, SSO, and platform security controls.
• Ability to troubleshoot complex platform issues and manage environments with high availability requirements.
• Experience working in Agile and DevOps environments.
• Strong communication and stakeholder management skills.

What You Will Be Responsible For

Platform Administration & Operations

Administer and maintain Atlassian products including:

• Jira Software
• Jira Service Management (JSM)
• Confluence
• Atlassian Marketplace applications

Administer and maintain ServiceNow platform modules including:

• Service Catalog
• Knowledge Management

Manage system configurations, upgrades, patches, and platform releases.

Ensure platform availability, performance, and capacity management.

Workflow & Process Automation

Design, build, and maintain workflows, forms, approvals, and automation rules.

Develop and optimize ServiceNow Flow Designer, Workflow Editor, and IntegrationHub solutions.

Configure Jira workflows, schemes, screens, permissions, and automation capabilities.

Automate operational processes to improve efficiency and user experience.

Security & Governance

Implement and maintain role-based access controls (RBAC).

Manage user provisioning, deprovisioning, permissions, and group management.

Support SSO, MFA, LDAP/AD, Azure AD, and identity integrations.

Ensure compliance with organizational security standards, audit requirements, and governance controls.

Conduct periodic platform access reviews and security assessments.

Integrations & Development

Build and maintain integrations between ServiceNow, Atlassian tools, and enterprise systems.

Support REST APIs, webhooks, middleware, and integration frameworks.

Develop scripts and automation using JavaScript, PowerShell, Python, or similar technologies where required.

Troubleshoot integration failures and performance bottlenecks.

Monitoring & Reporting

Develop operational dashboards, metrics, and executive reporting.

Monitor platform health, usage, performance, and adoption.

Implement proactive monitoring and alerting mechanisms.

Support audits and provide evidence for compliance reviews.

Stakeholder Engagement

Partner with IT, Security, Engineering, and Business teams to understand requirements.

Provide platform consultation, best practices, and technical guidance.

Lead or support platform enhancement projects and service improvement initiatives.

Mentor junior administrators and platform support personnel.

What We Value

• Ownership and accountability for platform reliability and service quality.
• Strong problem-solving and analytical skills.
• Continuous improvement mindset and passion for automation.
• Customer-first approach to service delivery.
• Attention to detail with a focus on security and compliance.
• Ability to simplify complex technical concepts for business stakeholders.
• Strong collaboration across geographically distributed teams.
• Commitment to operational excellence and fostering innovation.

Education & Preferred Qualifications

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.

Preferred Certifications

• Atlassian Certified Professional (ACP)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Work Requirement

Expected to work 3 days in from base location per week

Salary Range

Salary Range: $67,000 - $109,750 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers