Enterprise Implementation Consultant

MaintainX; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading software development company is seeking an Enterprise Implementation Consultant based in Toronto, Canada. The role involves managing client relationships, leading implementation projects, and ensuring customer satisfaction. Ideal candidates will have extensive experience in SaaS projects and excellent communication skills. This position offers competitive salary and equity opportunities in a fast-paced, innovative environment.

Benefits

Competitive salary and equity opportunities

Healthcare, dental, and vision coverage

401(k) / RRSP enrollment program

Flexible Paid Time Off (PTO)

Qualifications

• 7+ years of experience in software implementation and customer onboarding.
• Proven experience in on-site large SaaS implementation projects.
• Excellent interpersonal skills and ability to manage client expectations.

Responsibilities

• Lead customer interactions and manage client expectations during implementation.
• Travel to customer sites for on-site engagements.
• Collaborate with internal teams for successful implementation.

Skills

Communication

Presentation

Client Relationship Management

Problem-Solving

Technical Savvy

Education

BEng degree or equivalent

Job description

Join to apply for the Enterprise Implementation Consultant role at MaintainX

Join to apply for the Enterprise Implementation Consultant role at MaintainX

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Coupa, Toast and PagerDuty.

We are currently looking for an Implementation Consultant to join our team at our office in Raleigh, Montreal or Toronto.

What You’ll Do

• Lead customer interactions, communications, and identifying ways to get the most value out of the product.
• Travel to customer sites for on-site MaintainX implementation engagements.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
• Deliver formal training to client project team members and/or end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
  
  

About You

• 7+ years of relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction.
• Proven experience in on-site large SaaS implementation projects.
• BEng degree or equivalent years of experience.
• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Excellent client relationship skills and ability to manage client expectations.
• Experience working with clients at multiple levels within the organization.
• Understanding of business requirements definition, review of functional specifications, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Savvy with technology and capacity to become an expert in our software in a short period of time.
• Self-starter comfortable working with minimal oversight and tight deadlines.
• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
• Ability to learn the MaintainX product within 30 days to advise customers.
  
  

What’s In It For You

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.
  

About Us

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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