Enterprise Customer Success Manager

Samsara; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking an Enterprise Customer Success Manager to enhance the safety and efficiency of customer operations through IoT solutions. Candidates should have substantial experience in customer success or strategic consulting, ideally in enterprise SaaS. This position is remote-friendly for residents of Canada, and offers opportunities for professional growth in a dynamic environment.

Benefits

Opportunities for professional growth

Dynamic team environment

Impactful role in technology solutions

Qualifications

• 4 years of experience in a senior Customer Success account management or strategic consulting role.
• Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence.

Responsibilities

• Ensure customers increase the safety, efficiency, and sustainability of their operations.
• Compose joint success plans with customers regarding objectives and metrics.
• Conduct workshops with customers to understand their current operations.

Skills

SAAS

Customer Service

Account Management

Client Relationships

Problem-Solving

Education

Bachelor's degree from a 4-year institution

Tools

Salesforce

CRM

Cloud Products

Job description

About the role :

Our Enterprise Customer Success Managers pick up where our Implementation team leaves off working closely with our top customers to understand their fleet and unique challenges advising on how to customize Samsara for their needs and becoming their long-term partner.

Your role will be cross-functional in nature working alongside and connecting Sales Support Sales Engineering and Product enabling you to experience multiple aspects of a hyper-growth company from within.

This is a remote position open to candidates residing in Canada

You should apply if :

• You want to impact the industries that run our world : Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems : Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
• You are a natural relationship builder : Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career : If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best : At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role you will :

Be on the front lines and ensure our customers increase the safety efficiency and sustainability of their operations with our IoT platform

Compose joint success plans with customers outlining their objectives metrics and timelines and effectively removing any barriers to achieving business value

Orchestrate executive business reviews with our customers decision-makers and our executive leadership where we look back at past successes and align on upcoming goals

Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products

Deeply understand the Samsara platforms capabilities and explain them to businesses of all types - field services utilities long-haul transportation school buses and many more

Serve as a mentor to the wider Customer Success and Support teams

Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

This role requires up to 25% travel

Minimum requirements for the role :

4 years of experience in a senior Customer Success account management or strategic consulting role. Enterprise SaaS experience preferred

This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence

Experience supporting or working with technical products

Solutions-oriented with strong problem-solving skills

Proven track record of building trust and communicating effectively with a wide variety of stakeholders : executives Product and Engineering leadership day-to-day users of our software

Passion for going above and beyond the call of duty taking initiative and thriving in a fast-paced change-heavy environment

Diplomacy tact and poise under pressure when working through customer issues

Bachelors degree from a 4-year institution

An ideal candidate also :

Has strong bias for action the ability to think big with insistence on high standards

Has experience serving and supporting large-scale business solutions at Fortune 500 companies

Thrives in an unstructured fast-paced and change-heavy environment

Required Experience :

Manager

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1