Enterprise Customer Success Manager

Employer Industry: Event Technology

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Work closely with strategic customers in a dynamic environment
3. Engage in a role that combines customer success with strategic consulting
4. Contribute to customer satisfaction and retention efforts
5. Work in a recognized workplace known for its positive culture and inclusivity
6. Collaborate with cross-functional teams to enhance customer experience

What to Expect (Job Responsibilities):

1. Serve as the primary point of contact for a portfolio of 20-40 enterprise accounts
2. Develop and maintain strong relationships with key customers across various industries
3. Onboard new clients and support their initial events on the platform
4. Collaborate with customers to create and execute event success plans
5. Advocate for customer feature requests and work with the Product team on enhancements

What is Required (Qualifications):

1. Minimum of 5 years of experience in Customer Success, Account Management, Project Management, or tech consulting within a SaaS organization
2. Ability to thrive in a fast-paced and dynamic environment
3. Excellent written and verbal communication skills, with a focus on effective conversation
4. Strong organizational skills and attention to detail, capable of managing multiple priorities
5. Proven ability to build trust and rapport within teams and with customers

How to Stand Out (Preferred Qualifications):

1. Experience managing enterprise customers with complex use cases
2. Strong presentation skills and technical acumen to address complex problems
3. Interest in event planning, marketing strategy, and relationship building
4. Familiarity with Google Drive products and Apple iOS