Enterprise Customer Success Manager

Employer Industry: Event Technology

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Work closely with strategic enterprise customers across various industries
3. Be a part of an award-winning company recognized for its workplace culture
4. Supportive and collaborative work environment
5. Chance to drive customer satisfaction and retention through strategic relationship building

What to Expect (Job Responsibilities):

1. Serve as the primary point of contact for 20-40 enterprise customer accounts, managing relationships and advocating for their needs
2. Onboard new customers and support them during their first events on the platform
3. Collaborate with customers to create and execute event success plans, driving adoption and growth
4. Lead strategy calls and provide exceptional customer experiences for major events
5. Monitor and report on analytics, metrics, and KPIs for your portfolio

What is Required (Qualifications):

1. Minimum of 5 years of experience in Customer Success, Account Management, Project Management, or tech consulting within a SaaS organization
2. Excellent written and verbal communication skills, with a focus on building trust and rapport
3. Highly organized and detail-oriented, capable of managing multiple priorities
4. Strong presentation skills and ability to strategize on complex technical problems
5. Proactive approach to increasing customer satisfaction and deepening relationships

How to Stand Out (Preferred Qualifications):

1. Experience managing enterprise customers with a variety of complex use cases
2. Familiarity with the events industry and expertise in SaaS customer success
3. Interest in event planning, marketing strategy, and technology
4. Fluency in Google Drive products and Apple iOS