Enterprise Customer Success Executive II

Meltwater; Toronto; Hybrid; CAD 68,000 - 97,000; Full time

Benefits offered by this job

Flexible paid time off

Excellent medical, dental, and vision

CalmApp subscription

Professional development opportunities

Job summary

Meltwater is seeking an Enterprise Client Success Executive II to drive value, renewals, and growth across a portfolio of strategic accounts. You will serve as a trusted advisor, align with customers' business objectives, and guide them toward achieving KPIs while collaborating with Sales, Product, Marketing, and Services.

The role emphasizes post-sale lifecycle management, adoption monitoring, and proactive guidance on feature releases.

Qualifications

• Bachelor's degree or higher required.
• 7–10+ years in management consulting, customer success, or related client-facing roles.
• Proven ability to manage multi-divisional, multi-geographical portfolios.
• Strong cross-functional collaboration with Sales, Product, Marketing, and Services.
• Excellent written and verbal English communication.
• Willingness to work in a hybrid office environment (1 day/month).

Responsibilities

• Collaborate with internal teams to align account activities with each customer's business case and strategic objectives.
• Execute plans with mutually agreed timelines with the customer.
• Develop and maintain joint impact plans for top accounts in your portfolio.
• Proactively inform customers about new features and releases to maximize value.
• Monitor adoption and utilization trends and offer tailored recommendations.
• Identify renewal risks and collaborate with teams to secure renewals.
• Identify upsell opportunities to drive growth with named Account Executives.
• Conduct regular customer business reviews to foster transparency and alignment.
• Advocate for customers to drive continuous product and service improvements.

Skills

Customer Success

Account Management

Management Consulting

Cross-functional Collaboration

Strategic Planning

English Proficiency

Education

Bachelor's degree or higher

Job description

Enterprise Customer Success Executive II

Join us as an Enterprise Client Success Executive II , where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth.

Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.

At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You'll Do:

Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.

Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.

Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.

Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.

Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.

Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.

Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.

Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.

Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role.

An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.

Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.

A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.

Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.

Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.

Bonus points for previous experience in Project Management, enriching your profile.

Excellent written and verbal communication skills in English.

Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.

The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance

Excellent medical, dental, and vision options

Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

Competitive Compensation: Base Salary of $67,900 - $96,600 CAD per year + quarterly commission subject to the terms of the applicable bonus plan.

Total compensation range for this position: $97,000 - $138,000 CAD per year. Earnings are dependent on individual sales performance.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.