Enterprise Customer Success Executive II

Meltwater Group; Toronto; Hybrid; CAD 68,000 - 97,000; Full time

Benefits offered by this job

Flexible paid time off

Medical, dental, and vision options

CalmApp subscription

Job summary

Meltwater Group is seeking an Enterprise Client Success Executive II to drive post-sale value and long-term partnerships across a portfolio of clients. You will guide customers toward KPIs, manage renewals, and identify growth opportunities while collaborating with Sales, Product, and Services to ensure ongoing success.

The role requires a Bachelor’s degree or higher, 7–10+ years in relevant client-facing roles, and strong English communication.

Qualifications

• Bachelor's degree or higher is preferred.
• 7–10+ years in roles such as Management Consulting, Customer Success, Account Management, or Business Development.
• Experience managing multi-divisional and multi-geographical client portfolios.
• Strong collaboration with cross-functional teams (Sales, Product, Marketing, Services).
• Industry expertise in media monitoring, SaaS, PR, or Marketing; project management experience a bonus.
• Excellent written and verbal English communication; hybrid work flexibility.

Responsibilities

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans on agreed timelines to deliver value.
• Develop joint impact plans for top accounts to sustain value delivery.
• Inform customers about new features to maximize value.
• Monitor adoption and provide recommendations based on client needs.
• Identify renewal risks and coordinate with Sales for renewals.
• Identify upsell opportunities with Account Executives.
• Conduct customer business reviews to ensure transparency and alignment.
• Advocate for customers and relay feedback to product and service teams.

Skills

Relationship management

Cross-functional collaboration

English communication

Account management

Business development

Client facing

Project management

Education

Bachelor's degree or higher

Job description

Enterprise Customer Success Executive II

Join us as an Enterprise Client Success Executive II , where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth.

Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.

At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You'll Do:

Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.

Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.

Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.

Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.

Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.

Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.

Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.

Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.

Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role.

An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.

Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.

A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.

Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.

Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.

Bonus points for previous experience in Project Management, enriching your profile.

Excellent written and verbal communication skills in English.

Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.

The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance

Excellent medical, dental, and vision options

Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

Competitive Compensation: Base Salary of $67,900 - $96,600 CAD per year + quarterly commission subject to the terms of the applicable bonus plan.

Total compensation range for this position: $97,000 - $138,000 CAD per year. Earnings are dependent on individual sales performance.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.