Enterprise Change Manager

RBC; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Total Rewards Program

Coaching and development opportunities

World-class training program

Job summary

RBC is seeking an IT Change Manager to lead the Enterprise IT Change Management team, overseeing hundreds of change requests and ensuring adherence to policies and standards. The role requires sound judgment and constructive challenge to promote accountability for safe, effective IT changes.

You will review requests, assess risks, collaborate with stakeholders, support post-incident learnings, and drive process improvements while building strong relationships across the organization.

Qualifications

• Strong analytical skills with attention to detail.
• Ability to communicate well and provide coaching and guidance to stakeholders.
• Willingness to embrace and support AI adoption and innovation.
• Familiarity with IT change testing methods, validation practices, and post-change monitoring.
• Understanding of IT infrastructure, applications, and operational risk.

Responsibilities

• Review IT change requests for compliance with IT change policy, process and procedures.
• Assess risks, including potential worst-case scenarios and business impact.
• Collaborate with stakeholders to provide guidance and coaching.
• Support Post Incident Learnings process for IT changes.
• Support continuous improvement of the change management process.
• Build and maintain positive relationships with key stakeholders.

Skills

Customer Service

Decision Making

Group Problem Solving

Hardware Infrastructure

Interpersonal Relationships

IT Service Management

Long Term Planning

Service Request Management

Job description

Job Description

What is the opportunity?

We are seeking a talented and driven IT Change Manager who combines analytical thinking with strong interpersonal skills. The successful candidate will join our Enterprise IT Change Management team overseeing the day-to-day management of hundreds of change requests while ensuring adherence to established policies, processes and standards. This role requires an individual with sound judgment and confidence to challenge constructively while promoting accountability to ensure IT changes are implemented safely and effectively.

What will you do?

• Review IT change requests for compliance with IT change policy, process and procedures
• Assess risks, including potential worst-case scenarios and business impact
• Collaborate with stakeholders to provide guidance and coaching
• Support Post Incident Learnings process for IT changes
• Support continuous improvement of the change management process
• Build and maintain positive relationships with key stakeholders

What do you need to succeed?

Must Have

• Strong analytical skills with attention to detail
• Ability to communicate well and provide coaching and guidance to stakeholders
• Willingness to embrace and support AI adoption and innovation
• Familiarity with IT change testing methods, validation practices, and post-change monitoring
• Understanding of IT infrastructure, applications, and operational risk

Nice to Have

• Experience working in a highly regulated industry
• Familiarity with ITIL practices and service management tools
• Experience with cloud-based technologies, DevOps practices, and cybersecurity principles

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clientsAccess to a variety of job opportunities across business and geographies

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Job Skills

Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-16

Application Deadline:

2026-11-01

Note** : **Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.