Enterprise Account Executive (Midwest / Ohio Valley Region)

PolyAI; Vaughan; Remote; CAD 412,000 - 482,000; Full time

Job summary

A leading AI solutions provider is seeking an Enterprise Account Executive to manage and grow customer relationships with top hospitality and financial brands. This role requires engaging with key decision makers to develop strategies that drive sales and customer satisfaction. Successful candidates should have a strong sales background and the ability to communicate complex solutions effectively. Competitive compensation includes a salary of $300,000 - $350,000 OTE plus equity options.

Benefits

Equity in the business

100% medical coverage for employees

Flex PTO policy

Annual learning and development allowance

Flexible working from home allowance

Qualifications

• Experience in sales to enterprise customers is crucial.
• Proven track record of meeting sales targets and contract expansions.
• Ability to develop customer-specific proposals.

Responsibilities

• Engage with customer experience and technology executives.
• Build relationships with key customer teams.
• Provide exceptional customer experience to prospects.

Skills

Selling to enterprise decision makers

Understanding customer needs

Communication skills

Analytical results communication

Education

Experience in sales and account management

Tools

CRM software

Job description

Enterprise Account Executive (Midwest / Ohio Valley Region)

Enterprise Account Executive (Midwest / Ohio Valley Region)

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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

PolyAI is searching for an Enterprise Account Executive to lead and grow our customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high volume call center requirements. We want you to bring your great experiences and skills to develop new customers and build executive-level relationships, define the account strategy, deliver solution-based sales and drive sales and revenue growth.

You will work with leading brands in hospitality, leading financial institutions, and a carefully curated set of large enterprise companies with mission critical call center requirements as a trusted advisor to evangelize a solution for voice call management that will significantly improve their customer’s experience and related business goals. You will contribute to the growth and success of PolyAI by winning new business, collaborating with customers to deliver great solutions, and exceeding our sales and revenue goals.

Responsibilities

• Successfully find and engage with customer experience, operations and technology executives at Fortune-class enterprises and rapidly growing medium and large private and public companies
• Building relationships with key customer teams in business units, operations, technology, finance, and procurement
• Understanding customer needs, presenting solutions, and crafting innovative approaches to adoption of PolyAI solutions
• Meeting / exceeding goals for new customers, bookings, and sales / revenue.
• Consistently provide accurate forecasting, customer qualification and account plans, solution requirements and sales pipeline management
• Work with CRM and other tools to help maintain internal tracking and reporting of sales activity
• Provide an exceptional customer experience to all prospects and customers
• Acquire and maintain a high level of subject matter expertise and support a consultative high value customer experience
• Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance

Qualifications

Experience selling to enterprise decision makers that include executives, business, and technical leaders. Sales experience with Call Center operations in hospitality brands, insurance and finance and banking is preferred

Demonstrated success selling to enterprise-class customers in industries including but not limited to hospitality, travel, insurance, finance and banking

Successful results meeting / exceeding sales goals, new customer contracts, revenue expansion, new product adoption.

Proven results that consistently meet and exceed annual sales targets and revenue quota

Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role

Demonstrated success at developing customer specific proposals and business cases

Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus

We provide a competitive salary range for this role - which is $300,000 - $350,000 OTE - depending on level and experience. Please note this range is intended as a guide—not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits

Participation in the company’s employee share options plan

100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

Life Insurance

STD and LTD

The opportunity to contribute to the company's 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

One-off WFH allowance when you join

Enhanced parental leave

Company-funded fertility and family-forming programmes

Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are

Only the best

We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership

We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve

We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action

Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people

We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Software Development

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