Enrolment Services Representative – Enrolment Services (Bargaining Unit 179)

Havens Alliance Group - Executive & Technology Talent Solutions; Halifax; On-site; CAD 43,000 - 52,000; Full time

Job summary

Saint Mary's University is seeking an Enrolment Services Representative to join their team. This role involves responding to student inquiries, maintaining academic records, and providing quality service. The ideal candidate will have strong customer service skills, relevant experience, and a commitment to diversity and inclusion.

Benefits

Competitive compensation

Comprehensive benefits package

Defined Contribution Pension plan

Vacation

Holiday closure

Summer hour schedule

Employee Transit EPass through Halifax Transit

Qualifications

• Minimum two years related experience.
• Work experience in an academic environment considered an asset.

Responsibilities

• Respond to inquiries and provide guidance on admissions and registration.
• Assist with maintaining students' academic and financial records.
• Be the first point of contact for new students.

Skills

Customer Service

Time Management

Education

2-year Diploma in Administration

High school plus 2 years of university

Tools

MS Office

Job description

Date Posted: May 9th, 2025

Posting Deadline: May 23rd, 2025

Department: Enrolment Services

Type of Employment: Permanent, Full-time

Group Affiliation: Bargaining Unit 179, Group 6 ($43,410- $51,418 annually)

At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the University's success. We are currently looking to fill the position of Enrolment Services Representative to join our Enrolment Services team.

What we offer

As a team member at Saint Mary's, we are proud to offer many benefits. Some of these include:

• Competitive compensation
• Comprehensive benefits package
• Defined Contribution Pension plan
• Vacation
• Holiday closure
• Summer hour schedule
• Employee Transit EPass through Halifax Transit

Job Information and Responsibilities

Under the direction of the Director, Service Centre, the Enrolment Services Representative will:

• Respond to inquiries and offer guidance as requested by students, members of the university community, and the general public to provide one-stop quality service and accurate information in the broad areas of admissions, registration, financial assistance (scholarships and loans), academic policies and procedures, and other areas.
• Assist with maintaining each student's academic and financial record.
• Collect and receipt all forms of payment involves dealing with money, currency conversion, invoicing for sponsored / funded students, monitoring and tracking exceptional payment arrangements, efforts to collect overdue accounts and assists students / others in their understanding of how to pay, how to access funding resources and what to do in emergency funding situations.
• Be the first point of contact for new students and has an atmosphere of effective, efficient, friendly, and reliable service with a focus on enhancing customer service by using a high level of problem-solving skills.
• Processes transcripts and Confirmation of Enrolment letters on demand and in batch.
• Processes and receipts all forms of student payments and adjustments.
• Prepares detailed invoices for students who are sponsored from outside organizations (domestic and international) and governments (federal and provincial) to initiate payment. Provides follow up regarding invoices, interest relief, monitoring, adjustments and clarifications to sponsors.
• Receives and processes requests for refunds and analyses accounts to determine how and when refunds should be issued.

The Collective Agreement can be viewed here.

Experience and Education Requirements

To be the successful Enrolment Services Representative you will have:

• High school plus 2 years of university or 2-year Diploma in Administration and/or Business.
• Minimum two years related experience.
• Proven familiarity with MS Office, including Windows, Word and Excel.
• Proven time management skills
• Strong customer service skills
• Work experience in an academic environment considered an asset.
• Experience in Banner considered an asset.

Application Details

Apply for this opportunity online using our online application system through Career Beacon. Click on "Apply Now" and complete all required information fields. Qualified candidates should submit the following with their application:

• Resume
• Cover Letter
• Three Professional References

Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.

At Saint Mary's University, equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we encourage all qualified candidates to apply; however, preference will be given to applicants who self-identify as Black/African Nova Scotians, Indigenous peoples, racialized persons/visible minorities, persons with disabilities and women. If you require accommodations during the recruitment process, please contact Talent Acquisition at [e-mail].