English Customer Service Representative

ABL Employment.com; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading service and repair company in Toronto is seeking a customer service representative for a hybrid role. Responsibilities include managing service requests, updating customers, and supporting the Service Department team. Candidates need a high school diploma, customer service experience, and strong communication skills. The position offers hourly pay of $19, training, and health benefits post-hire.

Benefits

Training & Development

Group health benefits after 3 months

Matching retirement program after 6 months

5 days sick leave

10 days vacation

Qualifications

• Must have previous customer service experience.
• Comfortable using ERP systems (training provided).
• Strong organization and multitasking abilities required.

Responsibilities

• Answer incoming and outgoing calls professionally.
• Enter and process service requests in our system.
• Manage customer requests from start to finish.

Skills

Customer service experience

Microsoft Office proficiency

Fast typing skills

Strong organization skills

Excellent communication

Education

High school diploma

Tools

ERP systems

Job description

Build a customer service career with one of Canada’s leading commercial & restaurant equipment service & repair companies.

This is a hybrid position 1-3 days in office. Your first 3 weeks will be physically in the office for training, and after that you’ll work partially from home and partially in office. Equipment will be provided.

This is a temporary to hire position, so long-term availability is required.

What they offer:
Hourly wage $19/hr
Training & Development
Positive & Supportive Work Culture
Temp to Hire

Once hired on you’ll be eligible for:
Group health benefits after 3 months
Matching retirement program after 6 months of continuous service
5 days sick leave in a calendar year
10 days’ vacation in a calendar year

What You’ll Do
Answer incoming and outgoing calls professionally
Enter and process service requests in our system
Support the Service Department team
Manage customer requests from start to finish
Provide updates and coordinate with technicians and subagents
Handle warranty checks and COD payments
Jump in to help with other tasks as needed
What You Need
High school diploma
Previous customer service experience
Comfortable using ERP systems (training provided)
Good computer skills: Microsoft Office, Outlook
Fast typing and accurate data entry skills
Strong organization and multitasking abilities
Excellent spoken and written English communication

To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error) This will create a unique file for you in our system and a survey will be emailed and texted out to you. Once it is complete we will contact you. You can also email your resume to [e-mail]

**Please complete the survey to help speed up the hiring process**