Engineering Support Technician

Sonova Group; Mississauga; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Sonova Group is seeking an Engineering Support Technician to provide technical and process support to their Engineering team. This role involves hands-on work with documentation, process mapping, and collaboration across departments for training coordination and product launches. Candidates should have secondary education, relevant technical experience, and strong organizational and communication skills. Join a leading company in hearing health and be part of their mission to improve lives through innovation.

Benefits

Flexible hybrid model work environment

Rich benefits plan including wellness benefits and competitive compensation

Mentorship program and career development plans

Qualifications

• 1+ year in a related technical role required.
• Technical experience in assembly or troubleshooting preferred.
• Fluent in English; knowledge of French or additional languages is a plus.

Responsibilities

• Provide support for product launches and training activities.
• Create documents and work instructions as needed.
• Deliver basic training for employees when required.

Skills

Organizational skills

Detail orientation

Verbal communication

Interpersonal skills

Critical thinking

Problem-solving skills

Education

Secondary education or equivalent

Tools

Salesforce

SAP

MS Office

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

As the Engineering Support Technician, you will provide technical and process support to the Engineering team and collaborate across departments to assist with training coordination, product launches, equipment troubleshooting, and continuous improvement initiatives. This role will involve hands-on work with documentation, process mapping, and support systems such as Salesforce and IT ticketing tools.

Responsibilities
• Provide support for the Training Coordinator during product launches and other general training activities
• Create documents and Work Instructions as needed
• Provide feedback and participate in IT/T ticketing process
• Assist with new product releases and process/product changes
• Investigate and provide technical support for Salesforce cases
• Perform facility tours and orientations
• Provide technical support for process-related issues and solutions
• Actively contribute to Continuous Improvement initiatives in Operations
• Follow up with actions from Gemba findings
• Maintain MSDS documentation and ensure adherence to Health Canada database requirements
• Support equipment maintenance and manufacturing functions
• Provide basic computer troubleshooting and production equipment support
• Deliver basic training for employees when required
• Support any other tasks as assigned by management

Travel Requirements
Yes (occasional)

More about you:
• Secondary education or equivalent required
• 1+ year in a related technical role
• Technical experience in assembly or troubleshooting preferred
• Strong organizational skills and detail orientation
• Good verbal communication and interpersonal skills
• Ability to work independently and with minimal supervision
• Comfortable using MS Office and documenting process updates
• Fluent in English; knowledge of French or additional languages is a plus
• Knowledge of SAP and Salesforce is an asset
• Strong critical thinking and problem-solving skills

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please [e-mail]

What we offer:

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.