Engineering Manager, Trust & Safety

Lyft; Toronto; On-site; CAD 172,000 - 215,000; Full time

Job summary

A leading ride-sharing company in Toronto is seeking an experienced Engineering Manager to enhance community safety. You will lead a team of engineers, set technical vision, and mentor your team. The ideal candidate has extensive experience in software engineering and team management, with strong communication skills. This role offers a competitive salary, hybrid working conditions, and comprehensive benefits.

Benefits

Extended health and dental coverage

Mental health benefits

Flexible paid time off

Subsidized commuter benefits

Paid parental leave

Qualifications

• 10+ years of experience in software engineering.
• 3+ years of experience managing engineering teams.
• Strong written and verbal communication skills.

Responsibilities

• Set the technical vision and strategy for the product area.
• Lead a team of engineers in delivering high-quality solutions.
• Mentor team members and guide their professional development.

Skills

Software Engineering

Team Leadership

Communication Skills

Collaboration

Project Management

Education

Bachelor’s degree in Computer Science or related field

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Community Safety organization is responsible for ensuring the trust and safety of our riders and drivers. We work every day to build a trusted community, foster safe interactions, manage risky situations, and deliver best-in-class support. As part of this team, you will play a critical role in making transportation safer for all.

We are looking for an experienced and highly motivated Engineering Manager to lead a team of talented engineers to deliver on key initiatives that enhance the safety of Lyft’s community. You’ll partner cross-functionally with product management, engineering, design, legal, research, and operations teams to build impactful safety features, models, and systems. This is a rare opportunity to apply your technical leadership to products and infrastructure that materially improve people’s well-being — while shaping the future of rideshare safety.

Responsibilities

• Set the technical vision and strategy for a rapidly evolving product area
• Co-own the product strategy with the product partner and ensure a timely delivery with high quality of the engineering solutions
• Lead a team of talented engineers who like to ship code and tackle hard engineering problems
• Mentor and guide the professional and technical development of your team members. Help develop their careers and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals
• Build teams that are collaborative, inclusive, and respectful of each other
• Provide continuous feedback, address performance, and recognize the individual strengths and contributions of your team members
• Create plans for prioritizing technical and resourcing challenges in your organization
• Maintain a balance between building sustainable, high-impact projects and shipping things quickly
• Instill a spirit of continuous improvement in the team’s code, architecture, and processes
• Work closely with the Lyft recruiting team to hire high potential candidates from diverse backgrounds
• Work with your engineers and/or product managers to maintain a prioritized backlog and create short term and long-term goals
• Own your team’s deliverables and ensure we continue to ship scalable, highly-available products that delight our passengers and drivers
• Work closely with the Lyft recruiting team to hire high potential candidates from diverse backgrounds

Experience

• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience
• 10+ years of experience in software engineering
• 3+ years of experience managing engineering teams
• Experience architecting, building, and scaling distributed systems
• Experience both launching consumer facing products and also leading backend and ML-focused teams
• You have experience leading a team of engineers and guiding them through their career development
• You enjoy working in a collaborative environment, and you’re committed to driving projects to completion creatively
• You can motivate and instill a strong sense of ownership in your team
• You have experience guiding teams through planning, prioritization, and execution of work
• You are able to thrive in a heavily cross-functional environment and drive projects to completion regardless of the organizational structure
• You work well with product and science partners and help set the product vision for an ambiguous project
• Very strong written and verbal communications and presentation skills and aptitude to engage directly and effectively with company executives
• Preferred:
  • Experience in a Trust & Safety, Fraud, Identity, Security, or Privacy domain
  • Understanding of sophisticated harms detection systems and evolving industry best practices

Benefits

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is $172,000 - $215,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.