Engineering Manager - Site Reliability

Sprout Social; Canada; Remote; CAD 152,000 - 228,000; Full time

Job summary

Sprout Social is seeking an Engineering Manager for our Core SRE team focused on enhancing our Kubernetes infrastructure. You’ll lead an engineering team to solve unique challenges on a tech-giant scale, contributing to major projects while fostering a collaborative work environment. This rewarding role offers clarity for career growth and impact within a vibrant, progressive culture.

Benefits

Insurance and benefit options for individuals and families

Flexible paid time off and parental leave program

High-quality work equipment

Wellness initiatives

Ongoing education and development opportunities

Corporate social responsibility program

Qualifications

• 5+ years of experience developing and supporting infrastructure in a production environment.
• 2+ years of experience managing infrastructure teams.
• Familiarity with Kubernetes concepts.

Responsibilities

• Build a high functioning, well-motivated engineering team.
• Leverage your experience in Kubernetes to deliver quality results.
• Guide the team through product and technical road maps.

Skills

Kubernetes

Infrastructure Management

Team Leadership

Tools

Terraform

CloudFormation

Ansible

Chef

Job description

We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.

Engineering Manager - Site Reliability

Description

Sprout Social is looking to hire an Engineering Manager to support our Core SRE team building out our Kubernetes infrastructure.

Why join Sprout’s Engineering team?

With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.

What you’ll do

• Build a high functioning, well-motivated engineering team and steer them to iteratively deliver quality results.
• Leverage your experience in building and maintaining secure, reliable Kubernetes clusters to power the next generation of Sprout experiences.
• Guide the team through complicated product and technical road maps, and partner with cross-functional and engineering leaders to align on the strategy for your team and support its execution.
• Grow your team of SREs with effective feedback, coaching, and career development.
• Work directly alongside the team by providing code reviews, upholding development standards, and guiding the team’s architecture and technical vision.

What you’ll bring

We’re looking for a collaborative, pragmatic, highly motivating engineering leader to help our teams succeed. If you can capably help a team to solve hard problems, and push them to learn from and teach each other, we'd love to talk with you!

The minimum qualifications for this role include:

• 5+ years of experience developing and supporting infrastructure in a production environment
• 2+ years of experience managing infrastructure teams
• Familiarity with Kubernetes concepts

Preferred qualifications for this role include:

• Experience working with IaC and Config Management for automation such as Terraform, CloudFormation, Ansible, and/or Chef
• Experience building and scaling infrastructure in a cloud environment such as AWS

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps.
• Begin to understand the capabilities and limitations of our platform, web, and mobile technologies, and how our infrastructure supports them.
• Start to build relationships with the team and stakeholder squads across Engineering.
• Learn Sprout's management practices and tools.
• Start 1:1s with everyone on the team and continue building relationships.
• Provide regular technical guidance and feedback through code reviews.

Within 3 months, you’ll start hitting your stride by:

• Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes.
• Help the team shape the technical roadmap for long term success.
• Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.
• Help the team improve processes and team rituals.
• Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective.

Within 6 months, you’ll be making a clear impact through:

• Guide your team through and contribute to the successful launch of a major, cross-organizational feature
• Understand the business goals and help the team balance technical debt, vulnerability remediations, and product features.
• Start to grow your leaders and ensure they are focused on the right things.
• Own performance review and career band calibration process for your team.
• Proactively focus your team on the right problems.

Within 12 months, you’ll make this role your own by:

• Have development plans in place for your team and hold them accountable.
• Get acclimated to the hiring process and contribute to the recruitment and interviewing processes
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

The base pay range for this role is CAD $152,000 (min) to $190,000 (mid) to $228,000 (max) annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit ourPrivacy Policy . California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice .

Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.

Sprout Social is looking to hire an Engineering Manager to support our Core SRE team building out our Kubernetes infrastructure.

Why join Sprout’s Engineering team?

With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.

What you’ll do

• Build a high functioning, well-motivated engineering team and steer them to iteratively deliver quality results.
• Leverage your experience in building and maintaining secure, reliable Kubernetes clusters to power the next generation of Sprout experiences.
• Guide the team through complicated product and technical road maps, and partner with cross-functional and engineering leaders to align on the strategy for your team and support its execution.
• Grow your team of SREs with effective feedback, coaching, and career development.
• Work directly alongside the team by providing code reviews, upholding development standards, and guiding the team’s architecture and technical vision.

What you’ll bring

We’re looking for a collaborative, pragmatic, highly motivating engineering leader to help our teams succeed. If you can capably help a team to solve hard problems, and push them to learn from and teach each other, we'd love to talk with you!

The minimum qualifications for this role include:

• 5+ years of experience developing and supporting infrastructure in a production environment
• 2+ years of experience managing infrastructure teams
• Familiarity with Kubernetes concepts

Preferred qualifications for this role include:

• Experience working with IaC and Config Management for automation such as Terraform, CloudFormation, Ansible, and/or Chef
• Experience building and scaling infrastructure in a cloud environment such as AWS

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps.
• Begin to understand the capabilities and limitations of our platform, web, and mobile technologies, and how our infrastructure supports them.
• Start to build relationships with the team and stakeholder squads across Engineering.
• Learn Sprout's management practices and tools.
• Start 1:1s with everyone on the team and continue building relationships.
• Provide regular technical guidance and feedback through code reviews.

Within 3 months, you’ll start hitting your stride by:

• Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes.
• Help the team shape the technical roadmap for long term success.
• Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.
• Help the team improve processes and team rituals.
• Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective.

Within 6 months, you’ll be making a clear impact through:

• Guide your team through and contribute to the successful launch of a major, cross-organizational feature
• Understand the business goals and help the team balance technical debt, vulnerability remediations, and product features.
• Start to grow your leaders and ensure they are focused on the right things.
• Own performance review and career band calibration process for your team.
• Proactively focus your team on the right problems.

Within 12 months, you’ll make this role your own by:

• Have development plans in place for your team and hold them accountable.
• Get acclimated to the hiring process and contribute to the recruitment and interviewing processes
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

The base pay range for this role is CAD $152,000 (min) to $190,000 (mid) to $228,000 (max) annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit ourPrivacy Policy . California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice .

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