Engineering Manager (Must be in Toronto, Canada)

PolyAI; Toronto; On-site; CAD 175,000 - 215,000; Full time

Job summary

PolyAI is seeking an Engineering Manager to lead a team in Toronto, specializing in developing voice AI solutions. This role encompasses technical and project management responsibilities while fostering collaboration and innovation within the engineering department. The position offers a competitive salary and comprehensive benefits, supporting both personal and professional growth.

Benefits

20 days vacation

Annual learning allowance

One-off WFH allowance

Company-funded fertility programmes

Menopause care programme

Competitive Healthcare plan

Qualifications

• 2+ years of software engineering manager experience.
• Experience with data structures, algorithms, and software design.
• Working proficiency in English.

Responsibilities

• Lead and develop a high-performing engineering team.
• Set objectives and monitor performance and feedback.
• Provide hands-on technical leadership across AI challenges.

Skills

Communication

Project Management

Interpersonal Skills

Agile Methodologies

Programming

Education

BS degree in Engineering / Science or related field

Tools

Agile Tools

REST APIs

Programming Languages

Job description

Engineering Manager (Must be in Toronto, Canada)

Join to apply for the Engineering Manager (Must be in Toronto, Canada) role at PolyAI

Engineering Manager (Must be in Toronto, Canada)

Join to apply for the Engineering Manager (Must be in Toronto, Canada) role at PolyAI

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As part of the project team in Toronto, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Software Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. As an Engineering Manager you will be responsible for managing projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope. This role involves both technical expertise, project management, and people management skills.

Requirements

• BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience.
• Experience with agile project management, such as scrum, kanban, post-mortems etc.
• 2+ years of software engineering manager experience.
• Experience with algorithms, data structures, complexity analysis, and software design.
• Experience with one or more programming languages such as Python or Go.
• Working proficiency in verbal and written English.
• Exceptional communication and interpersonal skills
  
  

Preferred Requirements

• 2+ years of experience as an Engineering Manager, preferably in a related industry.
• Knowledge of REST APIs and associated technologies such as OAuth2.0
• Willing to get hands-on solving problems to help the team and project move forward.
• A proactive collaborator with experience in interacting with different teams of varying complexity.
• Experience / Knowledge of deployment AI products or solutions at scale.
• Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS
• Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.
• Experience with Go programming language
• Permission to work in the Toronto, CA.
  
  

Main Responsibilities

• Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions.
• Foster a culture of collaboration, innovation, and continuous improvement within the engineering department.
• Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth.
• Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies.
• Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects.
• Provide hands-on technical leadership, guiding engineers through complex AI challenges, from model development to system integration.
  
  

We provide a competitive salary range for this role - which is 175,000 - 215,000 CAD - depending on level and experience. Please note this range is intended as a guide—not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits

20 days vacation

Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers

One-off WFH allowance when you join: We will provide you with a one time Working-From-Home (WFH) allowance to ensure you have everything you need to work remotely, uninterrupted

Company-funded fertility and family-forming programmes

Menopause care programme with Maven

Competitive Healthcare plan: We offer health insurance through Alliance. Full details on the plan will be shared with you on your first day

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
  
  

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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