Engineering Manager, Email

United States Digital Space LLC; Toronto; Hybrid; CAD 191,000 - 338,000; Full time

Benefits offered by this job

Equity grants

Retirement plans

Flexible PTO

Medical, dental, vision

Parental leave

Learning stipend

Community events

Volunteer programs

Job summary

Braze is seeking an Engineering Manager to lead the Email team responsible for delivering billions of personalized emails monthly. You’ll partner with product, design, and engineers to build scalable features, recruit and coach engineers, and influence architectural direction.

A strong emphasis on autonomy and accountability drives our fast-moving environment. You will guide the team’s vision and processes while contributing to high-impact projects and championing best practices in software

Qualifications

• 5+ years of software engineering experience with a strong track record of success.
• 2+ years leading high performing teams.
• Autonomy and accountability in decision making.
• Experience building foundational systems at scale and driving major projects.
• Bonus: Ruby, Rails, MongoDB, PostgreSQL, Redis, Sidekiq, JavaScript, React.

Responsibilities

• Lead the Email team, building and maintaining core infrastructure for billions of personalized emails.
• Collaborate with product, design, and engineers to implement features based on customer feedback and scale for growth.
• Recruit, coach, and develop team members; influence architecture decisions and contribute code in key areas.
• Own the team’s vision, goals, and processes, fostering a culture of continuous improvement.

Skills

Software engineering

Team leadership

Autonomy

Communication

Scalable systems

Ruby

Rails

MongoDB

PostgreSQL

Redis

Sidekiq

JavaScript/React

Tools

Ruby

Rails

MongoDB

PostgreSQL

Redis

Sidekiq

JavaScript

React

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

We’re looking for an Engineering Manager to lead our Email team, which is responsible for building and maintaining the core infrastructure that delivers billions of personalized emails a month to our customers’ end users as well as processing all associated reporting data. This includes a highly parallelized platform to personalize & send emails at huge scale, REST APIs to manage/track user subscriptions, web pages to allow end-users to self-manage preferences, and dashboards to configure customer email domains.

As the manager of this team, you’ll work closely with product, design, and the team’s engineers to build new features in response to customer feedback and scale the channel as message volume grows. You will recruit, coach, and develop the team’s engineers. You will help solve major engineering challenges, by guiding key architectural decisions and (in certain high-leverage cases) via the code you write. Finally, you will have broad responsibility for the team’s vision, goals, and processes. We greatly value colleagues who help make us better engineers and are excited, in turn, to learn from us. If that’s you, we’d love to hear from you!

WHO YOU ARE

• 5+ years of software engineering experience with a strong track record of success, with 2+ years leading high performing teams

• Thrive on a high level of autonomy and responsibility, while having the ability to dig into technical details to inform decisions

• Ability to communicate effectively and make hard decisions and tradeoffs

• Experience building foundational systems at scale and spearheading software projects that significantly advanced the goals of your organization

• Bonus:

• Professional experience with any of: Ruby, Rails, MongoDB, PostgreSQL, Redis, Sidekiq, JavaScript, or React

For candidates based in Ontario, the pay range at the start of employment for this position is expected to be between CA$191,459 - CA$338,434/year, with an expected On Target Earnings (OTE) between CA$215,200 - CA$380,400/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. the company is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

the company IS AN EQUAL OPPORTUNITY EMPLOYER

At the company, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with the company, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED the company RECRUITMENT PROCESS

At the company, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with s